Closing Date: 2025/05/02
Reference Number:ETH250416-3
Job Number: 71000216
Job Title: Call Centre Agent
Job Type: Permanent
Job Grade: T07
Division: Call Centre
Department: Revenue
Branch: Call Centre And Correspondence
Vacancy: Group Revenue Management
Reporting To: Supervisor (Call Centre)
Location – Town / City: Durban
Location – Province: KwaZulu-Natal
Location – Country: South Africa
Job Purpose
To execute proper and correct administration and control over operation and revenue billing
services rendered by the municipality.
Key Responsibility Areas
Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
Provides relevant revenue related information on various services provided/ offered by the Municipality.
Performs Administration functions to maintain a high standard of customer service.
Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
Processes all applicable administrative requirements for termination of existing municipal customers.
Administrates all name change requests.
Attends to all valuation roll changes and property registration enquiries.
Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service.
Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service.
Assists consumers to register / create profiles on the eServices.
Competencies
Attention to Detail.
Ethics and Professionalism.
Organizational Awareness.
Problem Solving.
Business Processes.
Use of Technology.
Communication.
Client Orientation and Customer Focus.
Resilience.
Learning Orientation.
Essential Requirements
Grade 12 (NQF Level 4) or equivalent.
2 Years relevant experience.
Computer Literacy.
Preferred Requirements
Grade 12 (NQF Level 4) and an Administrative certificate.
3 years relevant experience
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Pension Fund Yes
Remuneration R221 348.60/R287 333.14 p.a
13th Cheque Yes
Contact Name HC Finance
Contact Telephone 0313227305
APPLY HERE: https://durbangov.erecruit.co/candidateapp/Jobs/View/ETH250416-3
