Client Service Officer: Quality Assurer (X13 Posts)

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SALARY: R269 499 per annum

CLOSING DATE: 25 July 2025

MINIMUM REQUIREMENTS: GRADE 12

LOCATION: WESTERN CAPE

CENTER:

Labour Centre: Paarl (Western Cape) -Ref No: HR4/4/10/507 (2X posts)

Labour Centre: Somerset West (Western Cape) -Ref No: HR4/4/10/508 (3X posts)

Labour Centre: Swellendam Satellite (Western Cape) -Ref No: HR4/4/10/509 (1X post)

Labour Centre: Ceres Satellite (Western Cape) -Ref No: HR4/4/10/510 (2X posts)

Labour Centre: De Doorns Satellite (Western Cape) -Ref No: HR4/4/10/511 (2X posts)

Labour Centre: Goodwood Satellite (Western Cape- Ref No: HR4/4/10/512 (1X post)

Labour Centre: Worcester (Western Cape) -Ref No: HR4/4/10/513 (2X post)

REQUIREMENTS:

Matriculation/ Grade 12/ Senior Certificate.

KNOWLEDGE:

Unemployment Insurance Act and Regulations,

Unemployment Insurance Contribution Act,

Public Financial Management Act (PFMA),

Protection of Personal Information Act (POPIA),

Treasury Regulations,

Batho Pele Principles,

Departmental Policies,

Procedures and Guidelines

SKILLS:

Interview,

Communication (verbal and written),

Computer Literacy,

Listening,

Interpretation (ability to interpret the UI Act and Contribution Act),

Conflict Management,

Time Management,

Customer Relations,

Analytical,

Interpersonal,

Telephone etiquette,

On job training (Operational Systems).

DUTIES:

Provide screening services.

Process applications for UIF benefits.

Provide administrative functions.

ENQUIRIES: Mr. Q Bowman Tel: (021) 441 8120

APPLICATIONS: WCJobs-PRL@labour.gov.za – Paarl Labour Centre WCJobs-SW@labour,gov.za – Somerset West Labour Centre WCJobs-SD@labour,gov.za – Swellendam Satellite Labour Centre WCJobs-CS@labour.gov.za – Ceres Satellite Labour Centre

WCJobs-DD@labour.gov.za – De Doorns Satellite Labour Centre WCJobs-GW@labour.gov.za – Goodwood Satellite Labour Centre WCJobs-WS@labour.gov.za – Worcester Labour Centre

Chief Director: Provincial Operations: PO Box 872, Cape Town, 8000 or hand deliver at: Department of Employment and Labour, No.9 Long Street, Cnr Riebeeck and Long Street, Cape Town

FOR ATTENTION: Sub-directorate: Human Resources Management, Western Cape

DEPARTMENT OF EMPLOYMENT AND LABOUR

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.