Officer, Customer Liaison (Level 1)

Business Segment: Personal & Private Banking

Location: ZA, Free State, Ficksburg, Piet Retief Street

Job Type: Full-time

Job Ref ID: 80182321A-0001

Date Posted: 7/2/2025

Job Description

To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualification: 

• NQF Level 5

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years Branch banking and administrative experience
• Exposure to enquiries and query management.

Additional Information

Behavioural Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)