Closing Date: 2025/08/04
Reference Number: SER250728-1
Job Title: OPERATIONS CONTROLLER
Department: Operations
Job Type: Permanent
Location – Town / City: Johannesburg
Location – Province: Gauteng
Location – Country: South Africa
Job Context
Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven OPERATIONS CONTROLLER to join a team based at our Head Office. This role reports directly to Branch Manager, in the Cleaning Business Unit.
Minimum Requirements
Minimum 3 years’ experience
Minimum of 2–3 years of experience in operations, preferably in the cleaning, hygiene
General administration and secretarial duties
Computer Literate (MS Office Suite) Word, Excel and Power point,
Strong Communication Skills – Written, Email, Telephone etiquette, and presentation.
Strong organisational and time-management skills
High level of accuracy and attention to detail.
Able to work under pressure.
Deadline driven.
Be able to multi-task.
Duties & Responsibilities
Responsible for multiple Customer sites
Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
Daily delivery of the Operations Strategy –“Exceptional Customer Service Experience” through intelligent management of resources and optimal processes and systems
Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.
Negotiating and implementing Annual Price Increases as per the SLA and Sectorial Determination
Identify and conclude upsell opportunities within the customer portfolio
Responsible for retention of customer portfolio within set KPIs
Letting customers know about other services the company offers.
Achieving client relationship targets and KPI’s as set by the Regional Manager
Working closely with the onboarding and off-boarding teams with new and lost business within allocated portfolio
Responsible for multiple Customer sites
Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
Daily delivery of the Operations Strategy –“Exceptional Customer Service Experience” through intelligent management of resources and optimal processes and systems
Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.
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