Closing Date: 2025/07/10
Reference Number: MOT250704-4
Job Title: Technical Authorisations Agent
Branch/Department: LiquidCapital Division – Authorisations
Job Type Classification: Permanent
Location – Town / City: Edenvale
Location – Province/Area: Gauteng
Location – Country: South Africa
Job Description
LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.
LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
We are looking for a Qualified Technician (Qualified Motor-Mechanic) to join our dynamic and hardworking Authorisations team.
The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner
If you are seeking an exciting and rewarding opportunity, then this is the career journey you’ve been waiting for.
The successful candidate will report directly to the Technical Call Center Manager.
Specific Role Responsibilities
- Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental
- Verifying policy details and supplying dealers with information on request
- Asses technical information on previous claims
- Admin duties related to claims and authorisations
- Maintaining high levels of customer service at all times
- Liaising with all internal divisions and providing info to necessary parties
- Scrutinizing of dealer quotes to minimize costs
- Promote the use of the online system
- Assisting other teams when the job requires it
Qualifications and Experience
Grade 12 / Matric
Qualified Technician (Mechanic) – not negotiable
Minimum of 1 – 2 years Authorisation Call Centre experience(Advantageous)
Minimum 2 years Motor Industry experience
Skills and Personal Attributes
Must have strong mechanical / technical knowledge of vehicles
Computer literate (Full MS Office)
Excellent telephone skills
Multi-tasking
Claim administration experience (Advantage)
Excellent time management
Deadline driven
Action orientated
Approachable
Strong communication skills
Customer focused
Listening skills
Peer relationships
Proactive and engaging
Negotiating skills
Own or reliable transport
Attention to detail
Confident and assertive
Ability to work under pressure
Team Player
Accuracy
Strong analytical skills
Criminal and credit clear
Reliable or own transport
Own and live up to company values
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