Administrative Assistant - Complaints Resolution

About this role

Salt Employee Benefits is looking for a detail-focused Administrative Assistant for its Complaints Resolution department at its Midrand offices. The role supports the team that handles complaints, determinations and queries from the Financial Sector Conduct Authority (FSCA) and other sources.

What you’ll do

• Record new complaints and determinations as they come in, and track them until they are closed.
• Monitor the central mailbox and send queries to the right people.
• Keep a systematic filing system for complaints, responses and determinations issued by the PFA and other authorities.
• Check that PFA determinations are carried out as ordered.
• Help with data capturing and general administrative tasks.
• Prepare a weekly complaints report for management and monthly reports for stakeholders.
• Handle written and verbal communication, both internal and external, in a professional way and within agreed service levels.

What you need

• Matric with Legal Studies.
• 3 to 5 years of experience in a similar position.
• Knowledge of pension law (advantageous).
• FICA awareness.
• POPIA and TCF training.
• Strong written and verbal communication skills.
• Stakeholder management, including working with a CRM system.
• Accuracy and attention to detail.
• Good time management and the ability to meet deadlines under pressure.
• Data analysis skills.
• Teamwork and cross-team collaboration.

Is this job for you?

This role suits someone who is careful with records and enjoys solving problems for clients. You should be comfortable with deadlines and happy working with both internal teams and external stakeholders. Experience in a complaints or compliance environment will help you settle in quickly.

Tips before you apply

• Have your matric certificate, ID and proof of your 3 to 5 years of relevant experience ready.
• Highlight any work with complaints, determinations, FSCA or PFA matters, and name the systems you have used, such as a CRM.
• Show your accuracy with examples, such as reports you prepared or records you kept, and list any POPIA, FICA or TCF training you have completed.

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