Agent: Customer Service | Europcar | Umtata


Vacancy details

Deadline Date
Reference Number
Work Title
Agent: Customer Service | Europcar | Umtata
Work Type Classification
Full Time
Area – Town/City
Area – Province/Area
Eastern Cape
Area – Country
South Africa

Set of working responsibilities
The Umtata part of vehicle rental organization Europcar has a long-lasting open door accessible for an Agent: Customer Service. At Europcar we are completely dedicated to giving vehicle rental rates to our clients and administration that satisfies our “Moving your Way” theory. The Agent: Customer Service gives the primary line of administration to clients, helping clients with the pickup and return of their rental vehicle, and with any remaining solicitations for help connected with reservations, vehicle change-overs, during or post-rental inquiries and so on. Appropriate up-and-comers will meet the base rules for the job, with accentuation being on having some client assistance experience to attract on to empower the drive to the air terminal beyond customary business hours because of the shift idea of the work. This job is compensating for the individuals who get fulfillment from help out, can adapt well under tension and have the capacity and drive to reliably cause clients to feel unique. In the event that this is you, this job is an ideal one for you!

Coronavirus immunization is a significant piece of Motus Retail and Rental’s obligation to halting the spread of COVID-19 in our work environments, yet the country in general. This is on the grounds that immunizations offer insurance to workers by lessening their gamble of disease, or the seriousness of their side effects; and at a populace level, alluded to as populace resistance. Considering that immunization is really important in the battle against COVID-19, we urge inoculated contender to go after the empty job.

Position Overview
The motivation behind the position is to help the accomplishment of the branch’s objectives through conveyance of effective and proficient client support and doing as such as per organization quality administration methods.

Explicit Role Responsibilities
Work Outputs:

• Actually handle all parts of the client’s look at and registration rental exchange as per organization, quality control, cases and mishap methodology.

• Making, changing, dropping and observing reservations as required.

• Give magnificent client support, really helping with client inquiries.

• Different administrator and general office obligations, for instance catching fuel, Vrv’s, non fires up and so on, circling back to past due rentals, examining, halfway charging, armada development control, claims reports, rental stores, delivering and recording of all clients lost property recuperations from vehicles.

• Answerable for the security and quality control of vehicles and other organization property.

• Distinguishing proof and revealing of terminated licenses, administration due vehicle and some other issues not adjusting to our quality principles.

• Adherence to great housekeeping and general tidiness norms for branch climate.

• Different obligations on demand.

Capabilities and Experience
Least Experience:

• Least of 1 years front office/client care insight.

Least Qualification:

• NQF Level 4 (Grade 12 or similar qualification).

Least Requirements:

• Code 8 driver’s permit – should have something like 1 years driving experience.

• PC proficient.

Crucial for Note: The selected applicant should be able to stay at work longer than required/shifts/ends of the week when requested.

Abilities and Personal Attributes

• Relational abilities in English (verbal and composed).

• Brilliant relational abilities, lucid and articulate.

• Client center and the capacity to exhibit drive.

• Superb phone and up close and personal client relations and counter selling abilities.

• Great managerial abilities.

• Ready to deal with tension and display great time usage abilities, showing a need to get a move on and responsibility.

• Accomplish elevated degrees of precision and meticulousness.

• A cooperative person that is viable in working with individuals of various societies and foundations.

Individual Attributes:

• Committed.

• Proficient is all parts of lead, prepping (flawless and respectable).

• Profoundly versatile notwithstanding affliction, extended periods, client struggle and so on.

• Enthusiastic, self-inspired.

• Adaptable – over top periods, things can change step by step. You get your sack to leave toward the finish of a shift, there’s an emergency and you want to postpone leaving so you can bounce in and help.

• Driven for both individual and group objective accomplishment.

• Reliable, exceptionally capable, genuineness and honesty in all transactions.

Company Strategy
The company is focused on Employment Equity while enlisting inside and remotely. It is organization strategy to advance from inside at every possible opportunity. Accordingly, if it’s not too much trouble, know that interior up-and-comers will be viewed as first prior to looking into outside candidates, gave that this supports accomplishment of our Employment Equity objectives.


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