PROVINCIAL ADMIN:
EASTERN CAPE
DEPARTMENT OF PUBLIC WORKS & INFRASTRUCTURE

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CALL CENTRE AGENT JOBS(X8 POSTS)

CUSTOMER BUSINESS MANAGEMENT
REF NO:
DPWI 28/12/2022
Directorate:
Customer Business Management Unit
Compensation :
R181 599 for every annum (Level 05)
Focus :
(Bhisho)

Call Centre Agent Requirements:

National Senior Certificate with no insight required.
Insight in call centre/customer care services climate will be an additional benefit.

Information and Abilities:

Departmental service conveyance standards.
PSR, PFMA, public service announcement.
Arrangements and Methodology.
Taxpayer supported initiative. Acquirement mandates.
Resident Concentration and Responsiveness.
Foster others.

Applied Innovation Nuts and bolts.
Applied Vital Reasoning.
Individuals Management.
Systems administration and Building Bonds.
Variety Management.
Report Composing.

PC Proficiency.
Discussion.
Correspondence and Data Management.
Show.
Inspirational.
Compromise/Critical thinking.

Call Centre Agent Capabilities:

Magnificent Relational abilities.
Have the option to deal with pressure.
Effectiveness, precision and speed are exceptionally sought‐after characteristics.
Abilities to problem‐solving.
With the capacity to perform multiple tasks.

Being a cooperative person is significant.
Compassion.
Versatility.
Information maintenance and recall.
Positive and profoundly want to fulfill.

Call Centre Agent Duties :

Takes care of giving compelling inbound and outbound services.
Logging of calls on the DPW&I framework.
Takes care of laying out
what’s more, keeping up with proficient working associations with customers, merchants, and outside contacts.

Takes care of laying out and keeping up with
compelling working associations with region staff, different divisions, and management.
Takes care of all perspectives with respect to approaching calls.
Takes care of related obligations as required or allocated.

ENQUIRIES :

Can be coordinated to:
Ms S. Mdoda
Tell : 040 602 4140
Mr M.D. Kwaza
040 602 4274.

For e-recruitment Technical Enquiries:
[email protected]

APPLICATIONS :

Applications are submitted by means of one of the choices underneath:
By means of the e-enlistment framework which is accessible on https://erecruitment.ecotp.gov.za.

The eRecruitment Framework Shuts down at 23:59 pm on the end date.
To report technical errors, for any help in regards to the framework, and additionally for enactment of your profile, send an email with your ID Number, your profile email
address, subtleties of the issue to: e-enlistment [email protected] (NB: For technical errors just – No CVs).
Technical help is restricted to working hours:
(08:00 – 16:30 Mon-Thursday and 08:00-16:00 on Fri).

Would it be a good idea for you present your applications/CVs to: e-enlistment [email protected] and not as determined – your application will be viewed as lost and won’t be thought of.

For Posts in Administrative center (Bhisho):
Hand Conveyance:
Room 2-09, second Floor, Corner of Siwani and Independence Avenue, Qhasana Building, Bhisho, or
Post to:
The Acting Director:
HR Practices and Administration, Department of
Public Works & Infrastructure, Private Bag X0022, Bhisho, 5605.

FOR ATTENTION : Mr M.D. Kwaza
CLOSING DATE : 19 December 2022.
Applications received after the closing date will not be considered.

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