Call Centre Agents Jobs(Western Cape and Gauteng)

Fidelity Careers (Call Centre Agents)

1. Line 1 Call Centre Agents

Goodwood, Western Cape
Full Time
22 November 2022
Shutting Date
29 November 2022

Work Subtleties

Least experience
Passage Level
Organization essential industry
Security and Examinations
Work utilitarian region
Client assistance
R7 900 – R7 900 for every annum

Expected set of responsibilities
Fundamental Motivation behind Work:

To offer better assistance than interior and outside clients by means of all contact channels and all media.

Capability and EXPERIENCE:

• Matric or significant capability
• Client support insight in a Call Centre climate would be profitable
• PC proficiency fundamental (MS Word, Excel, Outlook, etc)

Line 1 Call Centre Agent Duties :

  1. Nature of Administration

• Offer answers for client issues and concerns by means of all contact channels and all media for example investigating with specialized inquiries

  1. Efficiency of Administration
    • Sign in to FADT frameworks on time and for full shift length
    • Keep up with plan adherence
    • Hold back nothing contact goal
  2. Business Knowledge The executives

• Note subtleties of all client communications on appropriate frameworks

  1. Client Information base administration

• Activity and update all client demands on Audience
• Proactively keep up with client information

  1. Acceleration of client issues and concerns

• Heighten Issues and Concerns fittingly, using right business cycles and situation
• Take responsibility for questions, guaranteeing goal and circle back to clients

  1. Information The executives

• Keep up to date with all changes and augmentations to information base


2. Sales Call Centre Agents

Krugersdorp, Gauteng
15 November 2022
Shutting Date
29 November 2022

Work Subtleties

Least experience
Organization essential industry
Security and Examinations
Work useful region

Set of working responsibilities
Generally reason for the Agents:

We are searching for Sales Call Center Agents that will be the contact
between our organization and its current and likely clients.

The fruitful applicant will actually want to acknowledge possession by really offering various items to existing and new likely clients and simultaneously keeping consumer loyalty at the center of each and every choice and conduct.
Should have a characteristic sales capacity to telephonically sell items.

Sales Call Center Agent Duties

• Offering numerous items to potential sales leads got from different stages
• Making a lot of outbound calls on time
• Dealing with and beating client protests, focussing on Opening, Shutting, Telephone Etiquette, for example purchasing signals
• Recognizing clients’ necessities through testing

• Accomplishing least sales targets
• Accomplishing a base QA (Quality Assurance) and Consistence score of 90%
• Accomplishing everyday and month to month ARPU targets
• Accomplishing everyday and month to month sales changes (should ask all clients for a reference lead)
• Accomplishing everyday Talk time and Number of Dials each day

• Adherence to call focus “scripts”, checking client data, statement and so on.
• Jump all over chances to upsell items when they emerge
• Assemble feasible connections and draw in clients by going above and beyond
• Exact catching of sales and clients’ very own subtleties
• Exact scheduling of fitments
• Liaising with clients’ through email

Least capabilities and experience:

• Matric/Grade 12
• 3 years+ experience in a Sales Outbound call place (telematics experience favorable),
• Demonstrated history of an Outbound Sales Call Center position
• Should be adaptable to work/be accessible on ends of the week and late night if vital
• 1 Saturday each month is mandatory

Sales Call Centre Agent Credits:

• Target Driven
• Reliable
• Capacity to perform various tasks, put forth boundaries and oversee time really
• Great verbal and composed relational abilities

• Self-roused
• Capacity to utilize positive language
• Using time effectively
• Meticulousness
• Capacity to perform under tension and inside a speedy climate

We save the right not to make an arrangement to any promoted position.

While inclination is given to existing workers consistently and the decision made is simply on merit, Historically Impeded Applicants and Dark Female Competitors are energized and upheld in the FSG group.
While dark female applicants will be given need according to our change strategy subject to the above rules.

Fidelity Services Group (Pty) Ltd upholds worldwide fair practice and business morals on nonstop advancement of our human resources as the distinct advantage to our outcome in the business sectors in which we partake.

Would it be advisable for you not be reached in regards to this situation inside 10 working days from the end date, kindly see your application as fruitless.


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