- Company
- Virgin Active South Africa
- Location
- Gqeberha, Eastern Cape
- Job type
- Permanent
- Minimum qualification
- Matric/Grade 12
- Reference
- 210041
- Closing date
- Not stated — apply soon
About this role
Virgin Active South Africa is looking for a Club Experience Manager for its club in Gqeberha, Eastern Cape. You will make sure every member has a great time at the club and that the club runs well day to day. The role also leads a team and drives wellness activities for members.
What you’ll do
- Track the member experience against set club standards and act on feedback to make it better.
- Own escalated member queries and complaints, and make sure they are resolved quickly.
- Work with other club teams, regional support and facilities staff to fix issues that affect members.
- Look after the upkeep and look of club spaces so they feel welcoming and suit wellness activities.
- Plan and run wellness programmes, events and community activities that keep members engaged.
- Track member satisfaction and engagement numbers, and report results to leadership.
- Recruit, train and keep staff, and build a service-focused team culture.
What you need
- Matric/Grade 12.
- 2 to 4 years in a management role in the health and fitness industry or a customer-focused environment.
- Proven experience managing member experiences, activations and events.
- Proven experience using digital engagement platforms.
- Background in wellness programmes, community engagement or similar initiatives.
- VASA Product Academy or Product Qualification.
- Train the Trainer (VASA) certificate.
- A proactive, solution-focused approach.
- Advantageous: a qualification in sports management, health and wellness, business administration or a related field.
- Advantageous: wellness knowledge beyond the health club.
- Advantageous: strong interpersonal skills and emotional intelligence.
Is this job for you?
This role suits a service-minded manager who enjoys working with people and gets energy from a busy, changing workplace. You should be keen to learn, willing to go the extra mile, and comfortable making decisions and owning them.
Tips before you apply
- Have your matric certificate, VASA course certificates and any management references ready to upload.
- Show specific member-experience or event results on your CV, such as satisfaction gains or events you ran, with numbers where you can.
- Describe your years in management and the teams you led, so the 2 to 4 years of experience is easy to see.
Before you apply
- Tailor your CV for this Club Experience Manager role with our free AI CV builder.
- Write a matching cover letter in two minutes.
- Practise common interview questions so you're ready if they call.
Source: Virgin Active South Africa's official vacancy page (view original). EmploymentHub is not the employer and does not handle applications.
Stay safe: real employers never ask you to pay for a job, training, uniforms or "processing". If anyone asks for money, don't pay — report it to us.
Get new jobs like this on WhatsApp — freeMore: All Virgin Active South Africa vacancies · Jobs in Eastern Cape · Permanent jobs