Contact Centre Agent

HIRING COMPANY: ALTRON

Area
NuPay Alberton
time type
Full time
posted on
Posted Yesterday
work order id
R-4683
Title

Contact Center Agent
SET OF WORKING RESPONSIBILITIES

• Give telephonic and on-line help to clients on a custom programming item
• Backing will be done remotely so the worker won’t be expected to travel
• Helping with all telephonic inquiries from traders
• Different solicitations connected with typical Call Center exercises
• This is a passage level position
• It be given to Train will

WORK REQUIREMENTS:

Essential PC information

Microsoft Windows information

Should have the option to communicate in no less than 2 dialects of which English should be one, any extra dialects are a benefit

Have an incredible phone way and client assistance ethic

Should be legitimate scholar with great critical ability to think

Should have fantastic composed and oral correspondence capacities

Can work as an individual and as a feature of a group

Can work under pressure.

Noting and helping with brings in Call Center, quick and effectively

Examining exchange inquiries

Examining, circling back to, and giving input to traders with respect to their questions

Helping Banks and Merchants’ clients with charge request questions

Helping vendors with Technical questions

Telephonically testing terminals with Merchants

Logging of all questions on in-house framework Assisting Supervisor in checking call line,

Helping different divisions with inquiries

Certificate Level 4 (N4)/Grade 12 (Required)
Call Center Training Certificate a benefit
Under 1 years call focus experience required
Should be ready to work 24 hour movements and a few ends of the week
PC Literacy in MS Office
A+ or potentially N+ affirmation
Great relational abilities
Client support ethic
Cordial and supportive phone way
Instruction

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