Customer Experience Administrator Retail

About this role

Brights Hardware is looking for a Customer Experience Administrator to work in its Customer Experience department at the Stonewood store in the Western Cape. The job is about making every step of the customer journey smooth and friendly, both in store and online.

What you’ll do

• Help customers in store with questions, complaints and purchases, and make sure each one is dealt with quickly and properly.
• Send all customer service and online sales admin to the Support Hub every day.
• Help prepare stock for online orders. This includes picking and packing from the shop floor, arranging stock transfers with other branches, and helping customers track their deliveries.
• Keep customer profiles and preferences up to date on K8 and other systems.
• Take part in stock takes, floor walks and customer engagements in store.
• Help record information for monthly performance reports and work with other teams to solve customer issues.
• Share ideas on how to improve the customer experience and reach sales targets.

What you need

• Matric or an equivalent qualification.
• Brights Induction (service excellence).
• 1 to 2 years of experience in a similar role.
• Experience in social media or omnichannel customer experience is advantageous.
• Strong verbal and written communication skills in English, with good grammar.
• Computer skills and typing speed of at least 35 words per minute.
• Problem-solving, decision-making and time management skills.
• Ability to stay calm under pressure and pay close attention to detail.
• A neat, professional appearance.
• Availability to work retail hours.

Is this job for you?

This job suits someone who enjoys helping people and can explain things clearly. You should be organised, reliable and keen to learn about the brand and its products. If you like working in a busy retail environment and taking responsibility, this role could be a good fit.

Tips before you apply

• Have your matric certificate and any proof of Brights induction or past customer service work ready to upload.
• On your CV, list specific examples of customer complaints or enquiries you have handled, and the results.
• Show your typing speed and computer skills clearly, and mention any social media or online customer work you have done.

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