Customer Service Agent

About this role

Europcar Car Rental is hiring a Customer Service Agent for its branch at Quayside, Corner Buitengracht and Prestwich Street in Cape Town City. The role is a six-month contract. It supports the branch’s targets by giving customers fast, professional service that follows company quality procedures.

What you’ll do

• Handle the full check-out and check-in process for rental customers, following company, quality, claims and accident procedures.
• Make, change, cancel and track reservations as needed.
• Answer customer questions in person and by phone, and help them with their rental.
• Do branch admin, such as capturing fuel and vehicle records, following up on overdue rentals, scanning, partial billing, fleet movement, claims reports and rental deposits.
• Record and hand in any lost property found in rental vehicles.
• Check the security and condition of vehicles and other company property, and report expired licences, vehicles due for service and other quality issues.
• Keep the branch clean and tidy, and carry out other duties when asked.

What you need

• NQF level 4 (Matric or equivalent).
• At least 2 years of front office or customer service experience.
• A Code 8 driver’s licence, with at least 2 years of driving experience.
• Computer literacy.
• Good spoken and written English.
• Strong telephone and face-to-face customer service and counter selling skills.
• Ability to stay calm under pressure and manage your time well.
• High attention to detail and accuracy.
• Willingness to work overtime, shifts and weekends when needed.
• Advantageous: a passion for service and a drive to meet team targets.

Is this job for you?

This job suits someone who enjoys working with people and likes a fast, busy setting. You should be patient, reliable and happy to adjust when plans change during a shift. If you want to build a career in car rental or service, this could be a good start.

Tips before you apply

• Have your Code 8 licence, ID and proof of your Matric or equivalent ready to upload.
• Show your front office or customer service experience clearly on your CV, with dates and the type of customers you dealt with.
• Give a short example of how you handled a difficult customer or a busy period, with the result.

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