Desktop Technician

About this post

The Gauteng Department of Roads and Transport Management Echelon is looking for a Desktop Technician in Bedfordview. It is a permanent post on salary level 7, paying R338 106 per annum.

Section: Directorate: Corporate Services

Closing date: Friday, 6 November 2026. Late applications are not considered.

What you need

The official advert asks for:

• A minimum three year National Diploma (NQF Level 6) in Information Technology A minimum of 2 – 3 years’ experience in ICT Support Possession of the certification in ITIL Foundation or CompTIA A+, N+, Security + will be an added advantage.
• Ability to interact with people on different levels, Ability to be service orientated, Ability to undertake a risk analysis and undertake a risk analysis and undertake a risk mitigation strategy, Ability to identify and interpret the required information fields and documentation, Ability to manage project, Ability to prepare reports, submissions and presentations.
• Code 8/10 Driver’s License.

What you’ll do

• Provide technical support for desktop hardware, software, and peripheral devices.
• Install, configure and troubleshoot operating systems and standard applications.
• Perform routine maintenance, updates, and patch management.
• Respond to and resolve logged incidents and service requests within SLA timelines.
• Setup of new ICT equipment (desktops, laptops, printers, etc.).
• Support network connectivity at the desktop level (LAN/Wi-Fi troubleshooting).
• Maintain asset registers and ensure accurate tagging and tracking of ICT equipment.
• Participate in ICT infrastructure rollouts and upgrades.
• Deliver both in-person and remote technical assistance to staff across all departments, ensuring minimal disruption to operations.
• Promote responsible ICT usage by guiding users on security protocols, software best practices, and digital hygiene.
• Escalate complex or unresolved technical issues to second-tier support teams or designated ICT Practitioners for further investigation and resolution.
• Configure and update endpoint security tools to mitigate risks associated with cyber threats and system vulnerabilities.
• Track and report on user compliance with ICT security frameworks, flagging any deviations for immediate action.
• Participate in the setup and testing of backup and recovery solutions to minimise data loss and downtime.
• Maintain comprehensive records of service requests, troubleshooting steps, and outcomes.
• Create and maintain user guides and FAQs to improve self-service capabilities.
• Provide accurate and timely inputs for ICT performance metrics and departmental reports

Tips before you apply

• Use the new Z83 application form. Fill in every section and sign it: unsigned or incomplete Z83 forms are usually not considered.
• Quote the reference number REFS/057134 on your application and in the subject line of any e-mail.
• Attach only the documents this advert asks for, such as a CV with your experience dated month and year. Many departments ask for certified copies only once you are shortlisted.
• Show clearly on your CV that you meet each requirement above, for example your Grade 12 results or driver's licence code.