FirstJob Learner

About this role

FirstRand, the group behind FNB, RMB and WesBank, is recruiting a part-time learner in Johannesburg. This is a development role. You will work in a business area while completing a formal, registered qualification.

What you’ll do

• Do research, analysis, admin and process or project work that adds value to your business area.
• Spot risks that could push costs up and raise them with your manager early.
• Help customers with their questions and complaints. Take ownership of problems and follow the agreed communication standards.
• Collect customer feedback and suggest ideas that improve service.
• Follow company policies, quality standards and the Treating Customers Fairly (TCF) outcomes. Keep accurate activity reports.
• Build your own development plan with your team leader and work on the skills you need to master.

What you need

• Enrolment in, and the willingness to finish, the registered qualification linked to this role.
• A genuine interest in banking, finance and customer service.
• Good communication skills and a team-first attitude.
• A commitment to learning and personal improvement.

Is this job for you?

This role suits someone who is new to the working world and wants to learn on the job. You should be keen to study alongside your work and happy to take feedback. You should also enjoy helping customers and working with a team.

Tips before you apply

• Have your ID, matric certificate or latest academic record, and a updated CV ready before you start the application.
• Show any part-time work, volunteering, group projects or school activities that prove you can handle tasks and deadlines.
• Apply before the closing date. The advert notes that applications will not be accepted on or after 20 November 2026, so do not leave it to the last day.

All appointments follow the FirstRand Group Employment Equity plan. The Bank supports the recruitment of people with disabilities, and you may disclose disability information voluntarily.