FNB Community Advisor

About this role

FNB, part of FirstRand, is recruiting a Community Advisor for its Points of Presence team in Johannesburg. This is a frontline role at an FNB branch. You will help customers get served quickly and get their requests processed correctly.

What you’ll do

• Serve customers quickly and politely, and make sure you understand what they need.
• Give a good customer experience that meets FNB’s service standards.
• Help customers move from counter transactions to self-service and digital channels.
• Spot chances to offer other products to existing customers, and help grow the number of active customer accounts.
• Check transactions every day so new business applications are processed within the required timeframes.
• Keep accurate sales and service records and update information on time.
• Follow governance, legislative and audit rules, and FNB’s Golden Rules processes.

What you need

• Minimum: Grade 12 or NQF Level 4.
• Experience: 1 to 3 years in a customer-facing, service delivery or client support role, ideally in financial services.
• Advantageous: NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
• Good communication and relationship-building skills.
• Confidence guiding customers towards digital and self-service options.
• Strong organising, planning and time-management skills.
• Accuracy and discipline, with a strong focus on following process.

Is this job for you?

This job suits someone who enjoys working with the public and likes meeting targets. You should be organised, careful with detail and happy to be part of a team. If you have some work experience in banking or customer service, this role could be a good next step.

Tips before you apply

• Have your matric certificate or Grade 12 statement and any NQF certificates ready to upload.
• On your CV, give clear examples of customer-facing work, with dates and the type of service you gave.
• Show how you handled high volumes, targets or accurate record-keeping, using simple numbers where you can.

Applications close on 16 November 2026. Apply early to avoid missing the deadline.

Important

All appointments are made in line with FirstRand Group’s Employment Equity Plan. FirstRand supports the recruitment and advancement of people with disabilities. You may disclose disability information voluntarily, and it will be kept confidential unless the law requires otherwise.