Lead Conversion Consultant

About this role

Discovery Connect, the direct sales channel of Discovery, is looking for a Lead Conversion Consultant to work in its Sandton sales call centre. The role focuses on turning existing Discovery Bank leads into active customers.

What you’ll do

• Make inbound and outbound calls to sell the Discovery Bank product range.
• Work through an assigned pool of leads and convert them into active accounts. These are prospects who have been signed up by sales but have not yet downloaded the app, chosen an account or activated it.
• Answer product enquiries from new leads with the aim of turning them into sales.
• Recommend the right products based on each client’s profile.
• Hit the monthly activation target set by the business, plus productivity, quality and compliance standards.
• Record all client application details accurately on the system.
• Pass all ongoing assessments.

What you need

• Matric (Grade 12).
• At least 1 to 2 years of sales experience, preferably in an outbound telesales environment.
• Bank experience (advantageous).
• Discovery Bank knowledge (advantageous).
• A tertiary qualification in financial planning or information (advantageous).
• NQF 5 National Certificate in Banking and an RE5 qualification (advantageous).
• Fluent English or Afrikaans. Accent is not a factor.
• Working knowledge of PC, email, Word and Excel.
• Strong target focus, resilience, persuasiveness and good time management.
• Ability to learn quickly, handle pressure and adapt to change.

Is this job for you?

This role suits someone with telesales experience who enjoys setting targets and hitting them. You should be comfortable on the phone, able to work on your own, and keen to learn Discovery’s products quickly.

Tips before you apply

• Have your matric certificate and a copy of your sales results or targets ready.
• Show your outbound telesales experience on your CV, with numbers such as targets met or conversion rates where you have them.
• Explain how you handled pressure and changing targets in a past role, with a clear example.

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