Receptionist

About this role

Netcare is hiring a Receptionist for its Medicross clinic in Constantia Park, Gauteng. Medicross is a primary healthcare provider. The receptionist is often the first person patients and visitors meet, so this job is about friendly service at the front desk and getting each patient through admission and billing correctly.

What you’ll do

• Get the reception area ready at the start of each working day and keep it neat and welcoming.
• Check in patients, help them fill in forms and make sure their patient file and billing details are accurate.
• Answer the phones and the switchboard, pass calls on to the right person and record messages properly.
• Book appointments with the right practitioner, date and time, including specialist bookings and repeat script requests.
• Take payments by cash, card and medical aid switch, and make sure patients receive their statement before they leave.
• Tell patients about outstanding balances, and direct them to the nursing station quickly if they have an emergency.
• Keep patient information private, and follow Netcare’s policies, procedures and standard operating procedures.

What you need

• Matric or an equivalent NQF level 4 qualification.
• At least 1 to 2 years of receptionist experience in a hospital or clinic.
• Intermediate computer skills in MS Word, Outlook and Excel.
• Knowledge of medical schemes.
• Experience with SAP ME+ is advantageous.
• A Higher Certificate at NQF level 5 is advantageous.

Is this job for you?

This job suits someone who is calm, polite and organised, and who likes working with people. You should be comfortable handling several tasks at once, including phones, patients and payments. If you have already worked at a clinic or hospital front desk, this role will feel familiar.

Tips before you apply

• Have your matric certificate, ID and proof of your clinic or hospital reception experience ready.
• Put your years of reception experience and any medical scheme or billing work near the top of your CV.
• Give examples of how you handled difficult patients or busy queues, and mention any computer systems you have used.