1. Retention Intern

Opportunity Details

Due Date2022/09/30
Ref NumberMMH220915-8
TitleRetention Intern
Position TypePermanent
Role FamilyOperations
ClusterMomentum Life
Remote OpportunitySome of the time
Area – CountrySouth Africa
Location – Town / CityCenturion

Job Reason

Successfully reestablishing arrangements/policies and preventing substitutions to guarantee expanded new business.


Grade 12 or comparable qualification
Significant financial planning degree or capabilities
 Information on the financial services or insurance industry
No experience needed

Obligations and duties

You will figure out how to:

Guarantee the commitment and maintenance of clients inside the ongoing portfolio.
 Guarantee a concurred degree of effective substitution and reestablishment saves concurred according to the group's month to month target.
 All substitutions and re-establishments are gone to inside the predetermined time required to circle back.

Reply and give first time goal and quality driven reactions to all correspondences.
Stick to the standard working methodology while speaking with clients through recording and refreshing of calls, update question with moves initiated.
All correspondence to representatives and clients sticks to Momentum

Arrangements and Interior cycles sticks to standard division processes.
Keep client informed (verbally and additionally recorded as a hard copy) on the off chance that any unsettled questions is extraordinary.
Conveying compelling and predictable assistance and backing to outside clients inside determined help level arrangements.

Drawing in and holding of clients inside their ongoing portfolios adjusted to the Treating Clients Reasonably standards.
Make suggestions to further develop client administration and fair treatment of clients inside area of obligation.
Take an interest and add to a culture which fabricates compensating connections, works with criticism and gives extraordinary client administration.

Create and keep up with useful and cooperative working associations with partners, companions and partners.
Consistently foster own aptitude with regards to expert, industry and regulation information.
Add to consistent advancement through the turn of events, sharing and execution of groundbreaking thoughts.
Take proprietorship for driving your profession improvement.


Arranging and putting together abilities
Time usage abilities
Information catching abilities
Relational abilities
Relational abilities



Shutting Date 2022/09/30
Reference Number MMH220915-7
Work Title Service Intern
Position Type Full Time
Job Family Operations
Cluster Momentum Life
Distant Opportunity Some of the time
Area – Country South Africa
Area – Province Gauteng
Area – Town/City Centurion

Job Reason

Your job will involve getting, assessing and answering Inquiries by means of different overhauling channels inside a quick moving, compressed overhauling climate.
What’s more, you will be answerable for settling item related questions and precisely handling data in light of solicitations about the Momentum item offering.

As a Service Specialist Intern you will be acquainted with the different cycles and client collaboration rehearses connected with the Momentum scope of items to add to MMH’s essential targets successfully.

Your job will be centered around communication with key partners which incorporates clients and additionally middle person organizations and service suppliers both telephonically and electronically (email).

In your job as Service Specialist Intern your voice and your commitment to service greatness will be the special interaction in a world focused by our clients.
This position is based at our Administrative centers in Centurion.


Grade 12 or comparable qualification
Significant degree or capability  (Medical related degree or Business related degree attractive)
Information on the financial services or insurance industry
No experience is needed

Extra Data

Capable in English to give extraordinary nature of service telephonically and electronically.
Should have the option to work shifts (08:00 - 16:00; 09:00 - 17:00; 10:00 - 18:00).

Duties and Obligations

You will Figure out how to:

Convey positive and consistent client assistance and backing during each collaboration telephonically and electronically with the client in a circumspect and convenient way.
Create insightful, customized telephonic and email reactions for an assortment of client needs.

Plan arrangements for client protection medicals.
Direct and finish telephonic clinical and non-clinical surveys.
Keep up with dynamic commitment with clients and expeditiously follow up on different collaboration stages.
Add to the accomplishment of set group targets.

Research, follow-up and determine client (internal and outside) Inquiries and issues through successful collaboration with clients, middle people, service suppliers and other internal or outer staff in a convenient and proficient way.
Assume a sense of ownership with overseeing both reputational and monetary gamble because of collaborations with both internal and outside clients.

Keep up with client classification consistently.
Experience the MMI esteems to be specific:

Stick to Client Centricity and Treating Clients Reasonably Standards.
Effectively work on own presentation and drive own turn of events; including to consistently further develop information levels for self-improvement and improvement.
Add to the group’s prosperity through being a compelling cooperative person.


Working with and overhauling clients.
Business composing and relational abilities.
Sticking to Standards and Values
Relating and Systems administration
Learning and Investigating
Conveying Results and Measuring up to Assumptions
Accomplishing Individual Work Objectives and Goal


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