Sales Consultant

About this role

Discovery is looking for a Sales Consultant to join its Vitality team in Matlala, Eastern Cape. Vitality rewards members for healthier choices, and this role focuses on keeping members who have asked to cancel their policy.

What you’ll do

• Handle inbound and outbound calls from existing Vitality clients who want to cancel, and work to convince them to stay.
• Find out what each client needs and offer suitable products or services that may help.
• Make sure every client concern is raised with the right team and resolved.
• Give every client and colleague a friendly, professional and helpful service.
• Keep accurate records of calls, contacts and clients, and report your results to management.
• Process administrative changes on time, follow them through and monitor them.

What you need

• Matric (Grade 12).
• 6 to 12 months’ call centre experience.
• At least 6 months’ sales or collections experience.
• Experience in relationship management.
• Strong written and verbal communication skills.
• Good administrative skills and the ability to stay organised.
• Ability to meet targets, manage deadlines and work well under pressure.
• Ability to negotiate and persuade, with a service-focused and results-driven approach.

Is this job for you?

This role suits someone who enjoys talking to people and can stay calm when a client is unhappy. You should be self-motivated, organised and comfortable working towards targets. Experience in call centres or sales will help you settle in quickly.

Tips before you apply

• Have your matric certificate and proof of your call centre and sales experience ready, with dates and employer names.
• Show a clear example on your CV of a time you kept a customer or client who was about to leave, and what you did.
• Add any targets you have met and the number of calls or clients you handled per day, so the hiring team can see your results.