Service Advisor

About this role

Clicks Group is recruiting a Service Advisor for a Clicks store in Kathu, Northern Cape. The role reports to the Store Manager and focuses on keeping point-of-sale operations running smoothly and customers well served.

What you’ll do

• Direct and control daily operations at the point of sale so that service stays fast and efficient.
• Manage stock and cash safely, cutting down on losses, and keep the store clean and well administered.
• Train, guide and motivate shop assistants and cashiers, and plan their shifts within company policy and labour legislation.
• Resolve customer queries quickly, following company policies on returns and service.
• Promote the Clicks ClubCard and work towards store participation targets.
• Act as a friendly, visible brand ambassador and keep up to date with products, ranges and promotions.

What you need

• Grade 12 (essential).
• A relevant Retail or Business Management qualification (essential for external applicants).
• Maths and English at 50% or more on Grade 12 level (advantageous).
• At least 1 year of experience in a customer-facing role, overseeing the work of several employees in a retail or FMCG store environment.
• Numeracy and stock management experience.
• Understanding of financial management, stock, cost and compliance procedures.
• Knowledge of customer service, labour legislation and competency-based interviewing (advantageous).
• Good communication, planning, organising and problem-solving skills, and basic computer literacy.

Is this job for you?

This role suits someone who enjoys retail, takes pride in customer service and can lead a team. You should be comfortable with numbers, stock control and keeping a busy shop floor on track.

Tips before you apply

• Have your matric or Grade 12 certificate and any retail or business qualification certificates ready to upload.
• Show your store experience clearly on your CV. Give the number of staff you oversaw, and any stock or cash results you helped achieve.
• Use a clear example, such as a time you solved a customer problem, to show your service and problem-solving skills.

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