Social Media & Content Manager

About this role

Hire Resolve is recruiting for a fast-growing FMCG business with a multi-brand range that includes vaping and vehicle air care products. The team is based in Gqeberha, Eastern Cape. This is a hands-on owner role for someone who will run social media, content, email marketing and the AI customer responder for every brand.

What you’ll do

• Plan and publish monthly content calendars for each brand and platform across Instagram, Facebook, TikTok and LinkedIn, and log any extra posts.
• Write copy, shoot and edit short videos, take product photos, and keep a dated content library that tracks usage rights.
• Look after all social, business manager and ad accounts, including master logins, two-factor authentication, an access register and quarterly access checks.
• Set the tone of voice and reply times for each brand, handle complaints and escalations, and enforce age limits on vaping accounts.
• Find, brief and manage influencers and creators, approve their content, and make sure disclosures meet advertising rules.
• Send scheduled marketing emails to POPIA-compliant lists, and manage the AI responder’s knowledge base and rules, reviewing at least 25 conversations each week.
• Prepare monthly reports per brand, with UTM tracking and a KPI scorecard, and set 90-day baselines.
• Help launch social accounts and content for a new vehicle air fragrance brand ahead of its planned Q1 2027 South African launch.

What you need

• Matric plus a diploma, degree or certificate in marketing, communications, journalism or digital media, or equivalent experience.
• At least 3 years of hands-on brand social media management, including 1 year or more owning a content calendar across 3 or more platforms.
• A portfolio of content you created yourself, with reach, engagement and follower results.
• Proven community management experience, including handling complaints and escalated situations.
• Experience running influencer or creator campaigns, from briefing and approval to disclosure and tracking.
• Hands-on experience with Meta Business Suite and TikTok business account administration.
• Short-form video editing skills in tools such as CapCut, InShot or Premiere Rush, and confident copywriting.
• Scheduled email marketing experience in tools such as Klaviyo, Mailchimp or HubSpot, with reported order results.
• Strong analytics skills and monthly reporting in Excel or Google Sheets, including UTM traffic.
• Clear written English and the ability to write in several brand voices.
• A firm commitment to applying age-restriction and advertising rules on vaping content.
• Based in Port Elizabeth, and available for an evening and weekend monitoring rota during campaigns.

Is this job for you?

This role suits a social media professional who has run accounts and content calendars for brands over several years. You should be comfortable with video, copy, email and reporting, and happy to take ownership of compliance on age limits and advertising rules. You also need to be able to work some evenings and weekends during campaigns.

Tips before you apply

• Put together a portfolio of your own brand work, with reach, engagement and follower figures for each piece.
• Show your years of brand social media experience and the platforms you have managed in your CV, with clear dates.
• Name the tools you use for video, email and reporting, and give examples of results you tracked with UTM links or order data.