Store Manager

About this role

Clicks Group is looking for a Store Manager for its Sorbet store at Table Bay in Cape Town. You will run the day-to-day operations of the store and lead the team. The role focuses on good customer care, store profit and developing the people who work there.

What you’ll do

• Lead your team in the Sorbet way of working and make sure guests get friendly, expert service.
• Handle guest complaints quickly, aiming to resolve them within 24 hours, and promote treatments and add-on sales.
• Plan the store schedule, rosters and staff training, and keep track of leave and sick leave.
• Onboard new staff, mentor them, and manage performance, discipline and individual targets.
• Run stock counts, check stock receiving and inventory control, and keep the store presentation up to Sorbet standards.
• Manage cash takings, cash-ups and banking, and check invoice filing.
• Prepare monthly reports, including talk show and meeting notes, payroll information and weekly sales figures against budget.
• Roll out national marketing campaigns in the store and make sure staff know how to sell them.

What you need

• Grade 12 (matric) – essential.
• At least 2 years’ experience in a store management role in a retail or FMCG store operations environment.
• Financial management experience, including budgets, profit and loss statements and financial ratios.
• Strong computer skills, good spoken, phone and written communication, and a solid grasp of basic maths and handling money.
• Organised, detail-focused and punctual, with the ability to work under pressure in a fast-moving store.
• Able to manage more than one store and to work on your own with little supervision.
• A Business and Retail Management diploma – advantageous.

Is this job for you?

This job suits a retail manager who has already run a store and knows how to manage stock, cash and a team. You should enjoy coaching staff and working closely with customers. If you like a busy, target-driven environment and can manage several areas at once, this role could be a good fit.

Tips before you apply

• Have your Grade 12 certificate and any diploma or management certificates ready to upload.
• Put your store management experience first on your CV. Give the store size, team size and sales or stock results you were responsible for.
• Show your financial skills with clear examples, such as budgets you managed or profit targets you helped reach.

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