Teller & Call Agents Posts


1. Teller

: Makhado,Limpopo,ZA
Posted Date: 21-Oct-2022

Requisition Details & Talent Acquisition Contact
REQ: 121938

Shutting date: 31 October 2022

Work Family
Sales and Services
Profession Stream
Client Administration
Leasership Pipeline
Oversee Self: Technical
FAIS Impacted

Work Reason

To offer top notch assistance by taking care of teller related conditional and banking prerequisites;
requirements of clients and allude strategically pitch potential open doors.

Work Liabilities

Add to a culture helpful for the accomplishment of change objectives by taking part in Nedbank culture building drives (for example Overviews and so forth.).
Accomplish business strategy (for example Green Strategy) by taking an interest and supporting corporate obligation drives.
Looks for potential chances to further develop business cycles and frameworks by distinguishing and prescribing compelling ways of working and increase the value of Nedbank.

Go about as Brand ambassador by showing suitable way of behaving and Nedbank values.
Empower the further handling of between bank moves by setting up all conditional archives and firsts (WASTE) in the necessary configuration by the expected cutoff time for hand over to dispatches.
Guarantee exactness and forestall misrepresentation; dangers and misfortunes by confirming clients and exchanges and by following significant methodology and arrangements.

Forestall misrepresentation; dangers and misfortunes by alluding any events beyond command or verification methodology to the Team Chief.
Agree with risk principles and make a restorative move (for example examinations of between teller moves) by affirming genuine money available and bank keeps an eye close by balances (could incorporate branch possessions/treasury)against framework adjusts; at beginning of day; end of day and at customary stretches.

Keep away from and limit misfortunes by controlling counter and drop safe limitsaccording to strategy.
Limit misfortunes and guarantee restorative move is made according to methodology and strategy by promptly proclaiming disparity in genuine money available and bank keeps an eye close by balances against framework adjusts to the executives.

Guarantee a comprehension of client’s requirements by offering top notch assistance to clients by hello; tuning in and getting clarification on some pressing issues.
Follow through on distinguished client needs by following the suitable interaction and methodology and through giving feedback;satisfying client needs; building client connections and through client maintenance.

Give sales leads and empower strategically pitching (without prompting) of items by distinguishing; making suggestions;and alluding to the significant division for activity.
Stay current and keep up to date with Nedbank chance and consistence prerequisites by perusing the significant pamphlets; sites and going to meetings.

Work on private capacity and future development by distinguishing instructional classes.
Make and deal with own profession through direction and backing of Team Pioneer; division and associates.
Comprehend and uphold the Nedbank values in all business processes through all commitment potential open doors.
Add to the accomplishment of team objectives by guaranteeing own cooperation.

Fundamental Capabilities – NQF Level

Matric/Grade 12/National Senior Authentication
Favored Capability
Grade 12 with commercial subjects.

Least Experience Level

A half year’s client confronting experience in a retail climate will be a benefit
Specialized/Proficient Information
Client assistance standards

Significant item information
Hazard and Controls
Conduct Capabilities
Building Client Unwaveringness

Applied Learning
Working together
Stress Resistance
Quality Direction


2. Call Agent

Area: Johannesburg, ZA
Date: 24-Oct-2022
Requisition Number and Contact Details
REQ # 119959
Area – Sandton
Shutting Date – 28 October 2022

Work Family
Career Stream
Credit Assortments/Collections
Leadership Pipeline
Oversee Self: Operational

Work Reason

To keep up with the progression of card exchanges by approving exchanges, conceding additional recognition, settling questions and forestalling fraud in accordance with Nedbank Methodology.

Work Liabilities

Meet Service Level Understanding (SLA) prerequisites by directing exercises inside concurred courses of events and boundaries.
Limit monetary risk by settling on credit choices as indicated by command.
Limit operational expenses by keeping away from superfluous consumption.

Fulfill interior and outside clients by answering and actioning questions inside concurred SLA.
Meet Nedbank interior and outside client service principles by speaking with partners in like manner.
Empower group to meet targets by supporting, drawing in and associating with others in group.

Limit monetary gamble by approving exchanges as indicated by command or following required process.
Meet business targets by directing authoritative obligations as indicated by strategy and methodology.

Alleviate risk through distinguishing and forestalling early fraud by following interaction.
Guarantee consistence by complying with all interior and outside guidelines and arrangements.
Feature issues by distinguishing and announcing framework issues.

Stay informed concerning regulation and other industry changes that effects on job by perusing the significant pamphlets, sites and going to meetings.
Comprehend and embrace the Nedbank Vision and Values by exhibiting the qualities through collaboration with group and partners.

Guarantee that own commitment and cooperation adds to the accomplishment of group objectives.
Make and deal with own career through direction and backing of the executives, division and associates.

Work on private capacity and keep up to date with advancements in main subject area by distinguishing instructional classes and career movement for self through information and criticism from administrators.

Guarantee self-improvement and empower viability in execution of jobs and obligations by guaranteeing all learning exercises are finished, experience rehearsed and accreditations acquired and additionally kept up with inside determined time periods.

Guarantee information the executives, progression and group accomplishment through productive cooperation in a different group and imparting information to group.
Add to a culture helpful for the accomplishment of change objectives by taking part in Nedbank Culture building drives (for example staff overviews and so forth.).

Take an interest and backing corporate social obligation drives for the accomplishment of business methodology.
Increase the value of Nedbank by distinguishing potential chances to improve or upgrade processes through recognizing and suggesting enhancements and supporting execution of instruments, arrangements and methodology.

Least Experience Level

  • 1-2 call centre/client care insight?

Favored Accreditations

  • Call Center Capabilities/Qualifications

Fundamental Capabilities – NQF Level

  • Matric/Grade 12/National Senior Certificate

Favored Capability

  • Certificate: Call Center

Specialized/Proficient Information

Authoritative methodology and frameworks
Purchaser conduct
Information investigation
Nedbank arrangements and methodology

Nedbank vision and methodology
Significant administrative information
Nedbank culture
Oral and composed correspondence procedures
Significant Nedbank HR arrangements and practices
General Relational abilities

Conduct Capabilities

Building Client Unwaveringness
Consistent Learning
Working together

Independent direction
Work Guidelines
Overseeing Work


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