Toys R Us And Babies R Us | Shop Assistant

Toys R Us And Babies R Us South Africa

Shop Assistant – (Rosebank)

Johannesburg, Gauteng
Posted 24 March 2023
Closing Date 03 April 2023

Job Details
Minimum experience
Entry Level
Company primary industry
Job functional area

Job Description and Introduction to the Position

To ensure that customers of all ages, from children to grandparents, are provided with an incredible selection and experience that is complemented by excellent value, the primary focus of the group is to guarantee this.
Do you consider yourself an energetic and passionate person who will ensure exceptional customer satisfaction and excellent store performance?
Then you might be interested in working for us as a Shop Assistant;
we would love to have you on board!

Job purpose:

Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed:

  1. Sales driven
  2. Fantastic customer service skills
  3. Tenacious
  4. Highly motivated and target driven
  5. Excellent selling and communication skills
  6. Merchandising

Key Performance Areas

  1. Providing AWESOME customer service to give customer a WOW experience
  2. Attend to unique and individual shopping needs of each customer and always put the Customer first
  3. Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
  4. Adhere to all basic customer service standards
  5. Determining customers’ requirements and advising on product range, price and warranties
  6. Demonstrating, explaining and advising on products to customers
  7. Selling goods and most importantly add on sales and services
  8. Ensuring that goods are correctly priced and displayed
  9. Ensure promotions are executed timeously and execution is planned in advance
  10. Adherence to all merchandising/layouts and housekeeping standards and schedules
  11. Preparation, implementation and maintenance of all advertised sales promotions timeously
  12. Reporting on fast and slow sellers to the Store Manager
  13. Participating in stock takes and stock counts
  14. Minimize stock loss
  15. Minimize expenses in area of responsibility
  16. Maximize sales in all areas
  17. Protect Company’s assets in area of responsibility

Entry Requirement

  1. Matric Certificate
  2. 6 (six) months retail experience
  3. Must have own or reliable transport to be able to work shifts


  1. To undertake any other relevant duties requested by Senior Management
  2. To undertake all mandatory and service training as required
  3. Maintaining the strict confidentiality of all information
  4. To undertake an appraisal and personal development review regularly
  5. To take responsibility and accountability for being up to date with current SOP’s
  6. Co-operating fully in the introduction of any new technology and new methods.


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