HIRING COMPANY : Hollywoodbets
1. Customer Service Supervisor (Inbound) (X10)
Posted 26 September 2022 – cut-off date 26 October 2022
Company primary business
Gambling and Casinos
Job practical space
Hollywoodbets has exciting opportunities for client Service Supervisors (Inbound) to be based mostly at our Umhlanga workplace in Durban.
This position is accountable for the daily management of the client Service Team and making certain that client care SOP is often followed through on and maintained.
Ensuring division KPI’s ar achieved against set prescribed targets.
Willingness to work shifts and weekend work.
Customer service expertise.
Contact Centre expertise.
A minimum of twelve months higher-up expertise.
Ensure that resources ar trained to effectively handle card-playing or result enquiries, account info queries, and lodging complaints and/or alternative client care initiatives.
Ensure compliance with company policy and make sure that all control procedures ar followed.
Report on deviations to procedures and corrective actions.
Ensure that the team displays sensible client service principles in their dealings with customers and alternative internal Team Members/Departments/Branches.
Ensure the department is optimally staffed in the slightest degree times (Accurate Rostering of the department).
Review control procedures to confirm that controls ar in situ to manage staff/staff answerability and to be pro-active in managing and lightness potential considerations.
Ensure that the corporate whole and image is promoted through glorious client service.
Identify root causes of client queries and appearance at ways that and initiatives to cut back specific client queries wherever acceptable, supported the character of the question.
Ensure queries ar resolved timeously and at purpose of decision wherever doable (first decision resolution).
Ensure quality targets ar achieved and interventions ar enforced to extend quality wherever there ar shortfalls.
Identify ways that during which to extend motivation and team work and to foster a positive work setting.
Review coaching desires ceaselessly.
Conduct performance review with the Team Members.
Implement ways to manage workers conduct and guarantee poor performance procedures/disciplinary processes ar followed systematically wherever needed.
Monthly feedback meeting coverage, trend coverage, resource management coverage etc.
Work closely with alternative departments, like Mobile, FICA,
Outbound and Quality Assurance so as to know the dependencies that exist between departments, if any.
This is a grip of trust and high moral standards ar expected among this role.
Any other unexpected duties that may be needed.
Skills and Competencies:
Excellent communication and social skills.
Exceptional Leadership skills.
Impressive coming up with, structure and time management skills.
Demonstrates exceptional attention to detail.
Strong folks Management skills and problem-solving skills.
Good report writing skills. (Verbal and written).
Please be suggested that ought to you not be contacted among thirty days, kindly take into account your application to be unsuccessful.
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2. X2 Betting Clerk
Organization essential industry
Work useful region
Expected set of responsibilities
Hollywoodbets have invigorating open doors accessible for X2 Betting Clerk to be based at Park Branch.
The position will be responsible for managing the exercises of the branch to the extent that taking client bets, extending stakes, supervising cash, doing pay-outs, client organizations and consistence.
1-2 years in Gaming Industry.
Guarantee betting loads up are refreshed luckily.
Refreshing of updates, card changes, results and scratching’s which happen over the course of the day.
Be proficient on all betting principles, chances and pay-outs.
Colleagues should be educated on affirmation limits and consistently call the BSC and Occasions Office prior to laying a bet over the breaking point.
Colleagues are to illuminate the Group Chiefs/Betting Manager when they are laying enormous wagers that don’t need affirmation.
Oversee cash inside the branch as indicated by characterized processes/systems and limit gambles, burglary/extortion.
Colleagues are to be aware of arising endeavors to swindle the organization.
Cash The board
Colleagues are to guarantee they have the exact float sums toward the start of their shift to guarantee that adjusting happens at end of day.
Break really looks at should be finished inside the course of the day with the group chief working.
Ensure that all cash inadequacies are overseen immediately, lacks under R250.00, ought to be reimbursed into the Hollywood demanding around a similar investment by the partner.
Ensure that all inadequacies and overs are articulated to the group manager at work and precisely recorded on the recon.
Guarantee that the branch is consistently perfect and clean as indicated by Hollywood guidelines.
Guarantee that your workstations are all around kept up with and in great working condition.
Consent to all strategies to forestall misfortunes to the organization, prompting your branch/senior group.
pioneers speedily of any issues/breakdown with the terminals/gear/assets (for example Television show of results, Disconnected).
Guarantee to give great client care by being amicable, useful, pleasant and respectful consistently.
Supportive of effectively address client grievances and guarantee that clients are given positive input.
Fabricate solid associations with normal clients.
Make a client driven culture inside the branch and drive the way of thinking of “administration with grin” consistently.
Consistence and adherence to organization’s interior control strategies.
Consistence to the set of principles and raise fake exercises.
Colleague to guarantee they are wearing their right Hollywood uniform when working.
Credit wagers are not permitted to be taken by any colleague.
Colleagues working are not permitted to take wagers wearing Hollywood uniform.
Colleagues are permitted to accept wagers as clients when they are off the clock and not in their Hollywood uniform.
Colleagues are not permitted to be behind the terminal counters when off the clock.
Colleagues working are not permitted to use the Restricted compensation out machine.
Effectively advance the Hollywood qualities.
Experience the qualities and lead as an illustration to other colleagues.
Abilities and Skills:
Exhibits a decent comprehension of betting methods.
Grasp the different betting sorts.
Oversee pay and pay-outs by following the organization approaches, practices and techniques.
Show worry for all parts of the JOB.
Keep up with liability over undertakings and can recognize anomalies.
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