Hollywoodbets Jobs
x13 Customer Service Consultant Jobs
Helpline X13 at Hollywoodbets in Durban, KwaZulu-Natal is looking for a Customer Service Consultant.
Posted on the 16th of January in 2023, with a deadline of the 23rd of January in 2023
Customer Service Consultant Job Details
Business Division Hollywoodbets Unit Hollywoodbets
Other Functions
The core industry of the company is gambling and casinos and the minimum required experience level is entry level.
Customer Service is a functional component of the job.
Customer Service Consultant Description of the Job
X 13 Customer Service Consultant Helpline position is available at HollywoodBets, and the position will be situated in our Umhlanga office in Durban.
Exciting prospects await!
This job is responsible for ensuring that all questions and complaints are handled in a timely and effective manner, as well as for ensuring that the overall customer care experience is smooth.
Customer Service Consultant Minimum Requirements:
Ability to work weekends and irregular hours as necessary.
A minimum of six months’ worth of experience working in customer service.
Customer Service Consultant Duties:
At least fifteen minutes before the beginning of a shift, members of the team check in to the system.
Answer questions pertaining to betting information; verifies the identity of the account holder and gives account holders the most recent betting information available.
Help resolve any issues that a client may be experiencing with their account by responding to any queries they may have.
Promotes the brand while simultaneously developing and sustaining a connection with the target audience.
Achieve the goals set for each day, week, and month.
Complaints are registered, which guarantees that prompt response is provided to the client. Information is obtained from the Punter as well as the system, and then the matter is escalated to the Supervisor so that the issue may be resolved and feedback provided.
Maintain compliance with the rules, procedures, and standard operating procedures of the organization and the department.
Make sure that the level of communications is at a level that does not put the company’s reputation at danger while still maintaining the company’s brand and image.
any other ad hoc tasks that may be necessary at the time.
Abilities and Proven Capabilities:
Excellent ability to communicate in writing and a solid mastery of the English language are required.
Exceptionally careful attention has been paid to the details.
Strong People Management abilities and problem-solving talents.
Take notice that in order for your application to be evaluated, the applicant must first satisfy the minimal qualifications that have been outlined.
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CONTINUE READING FOR CUSTOMER SERVICE CONSULTANT: DIGITAL JOBS
DIGITAL Hollywoodbets is looking for a customer service consultant in Durban, KwaZulu-Natal.
Permanently Posted on the 16th of January in 2023, with a deadline of the 23rd of January in 2023
Job Details
Hollywoodbets’ Division Hollywoodbets’ Business Unit
Other Functions
The core industry of the company is gambling and casinos and the minimum required experience level is entry level.
Customer Service is a functional component of the job.
Job Description
Hollywood Sportsbook Gauteng (Pty) Ltd has exciting opportunities available for X11 Customer Service Consultant (Digital) to be stationed at our Team Support Office in Umhlanga.
Responsible for the overall smooth operation of the customer care experience and for ensuring that all questions and concerns received via the various digital customer engagement channels are responded to in a timely manner and effectively.
Customer Service Consultant (Digital) Minimum Requirements:
Ability to work weekends and irregular hours as necessary.
A minimum of six months’ worth of experience providing customer support, ideally within digital mediums.
Customer Service Consultant (Digital) Responsibilities:
The minimum amount of time that a team member must log before the beginning of a shift is fifteen minutes.
Provides account holders with the most recent betting information possible and responds to inquiries on betting and promotional information Help resolve issues that customers are having with their accounts by responding to their queries.
Promotes the brand while simultaneously developing and sustaining a connection with the target audience.
Achieve the goals set for each day, week, and month.
ensures that the client receives prompt feedback, information is obtained from the Punter as well as the system, and any issues that arise are brought to the attention of the Supervisor so that they may be resolved and feedback provided, if required.
Maintain compliance with the rules, procedures, and standard operating procedures of the organization and the department.
Make sure that the level of communications is at a level that does not put the company’s reputation at danger while still maintaining the company’s brand and image.
any other ad hoc tasks that may be necessary at the time.
Customer Service Consultant (Digital) Skills:
Excellent ability to communicate in writing and a solid mastery of the English language are required.
Exceptionally careful attention has been paid to the details.
Strong problem-solving abilities.
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