1. Contact Centre Consultant – Telesales

Advert reference: click_009815
Apply by: 6 October 2022

Position Rundown
Industry: Pharmaceutical Sector
Work classification: Other: FMCG, Retail, Discount and Store network
Area: Roodepoort
Contract: FULL TIME
EE position: Yes
Brand: Snaps Gathering

Work Reason:

To convey an expert, successful and productive client assistance to clients on both approaching and active calls, zeroing in on expanding organization deals and boosting income.

Expected set of responsibilities
Key Execution Regions:

· Get and speedily answer approaching client calls.
· Catch clients’ structure precisely and fortuitously on to the UPD on line.
· Foster client connections to expand income/buys from the clients and meet individual and departmental deals targets.

· Settle on outbound decisions fortuitously to meet deadlines and work towards accomplishment of deals targets and construct client connections.
· Follow Great Discount and Conveyance practice;

· Stick to UPD SOP’s during the most common way of noting the clients’ calls.
· Record, amend and report blunders to the Director toward the finish of each cut-off.
· Follow and meet functional expense regulation targets and specified deadline and cutoff times

Least necessities
Experience and Instruction:

· Matric or NQF Level 4
· Least 1 year in a Client care related climate
· Pharmaceutical circulation experience

Work related information and abilities:

· Information on Microsoft Word, standpoint and Succeed.
· Brilliant correspondences abilities and phone manners.
· Great information on contact place methods.

Skills required:

· Sticking to Standards and Values
· Introducing and Imparting Data
· Conveying Results and Meeting Client Assumptions
· Adapting to Tensions and Mishaps
· Working with Individuals


2. Call Centre Supervisor – UPD

Advert reference: click_009816
Apply by: 6 October 2022
Position Outline
Industry: Pharmaceutical Sector

Work class: Other: FMCG, Retail, Discount and Production network
Area: Roodepoort
Contract: Full Time
EE position: Yes



To design, immediate and coordinate call community exercises consistently to guarantee quality assistance is conveyed consistently.
Guaranteeing each request/inquiry is overseen right away and regulated until goal.

Set of working responsibilities
Key Execution Regions:

To guarantee 80% of all calls are replied in the span of 20 seconds of stalling.

· Call and email line checking
· Staff booking to guarantee most extreme accessibility of functional staff.
· Assume control over stream calls and messages.
· Log and handle Over progression of questions

· Put in over stream requests
· Oversee accelerations and crisis’ until settled
· Guarantee that everything email is actioned with the 2 hours SLA and all letter drops are cleared before staff leaving

To guarantee that the call community staff meet their expected KPAs according to the inhabitance.

· Checking, announcing and connecting with specialists to guarantee KPA targets are met.
· Totally finish disciplinary and execution the executives according to HR guidelines.
· Drive specialist execution
· Drive client driven conduct
· Oversee through walk about(Staff association)
· Foster an enthusiasm for clients’ requirements

To propel and screen everyday execution of the call place staff.

· Screen staff execution.
· Make motivation plans.
· Work with staff to increment assurance.
· Publicity up staff on advancements and high client support
· Advance acknowledgment of staff

To complete a necessities examination for the call community staff to draw up an activity intend to convey to the prerequisites

· Break down call community working factual data.
· Pursue informed choices to help the UPD Call focus, UPD Discount and UPD Conveyance
· All exhibition audits to be measurable premise

To gather and produce reports to examine the data and to work on the effectiveness and monetary practicality of the call place.

· Remove data from all revealing motors to give an account of business surveys.
· Incorporate revealing as required (everyday, week by week, and month to month).
· Be expeditious on revealing
· Figure out the data, make enhancements for weak spots
· Boss really look at rundown to be utilized to guarantee that all errands of our business is finished according to people jobs and obligations

To oversee call planning for agreement with call volumes.

· Screen calls lines.
· Oversee leave plans.
· Oversee teas and mid-day breaks and preparing plans.
· Oversee unscheduled leave and decrease thereof.
· Oversee T&A in understanding to Finance shorts

To lead execution the board consistently to address non-entertainers.

· Fabricate an answering to follow individual specialist’s presentation.
· Recognize patterns.
· Oversee non-conformance to exclusive expectations of work with hands on instructing.
· Track execution improvement .

To guarantee that all protests and accelerations are settled inside agreement to SOPs.

· Knowledgeable with UPD SOPs
· Circle back to accelerations raised.
· Criticism to clients luckily
· Guarantee that the client is kept very much educated.
· Record and pattern issues heightened and carry out preventive measure.
· Draw in different divisions to determine accelerations.

Least prerequisites

Capacity to work under tension
Insightful abilities
Business relational abilities

Business the board abilities
Checking for precision
Instructing abilities
Overseeing individuals
Complying with time constraints


Microsoft Office suite (Word, Succeed, Power point)
Pharmacy Processes and regulation.
Administration greatness and client standards.
Design and content of English Language.

Individual Skills:

Capacity to work under tension
Examining information

Examining issues
Tender loving care
Logical abilities
Business Correspondence Expertise
Working out information


Be the first to reply

Leave a Reply

Your email address will not be published. Required fields are marked *