Administrator: Service Advisor (Non – Technical) – Mercedes-Benz Sandton

Closing Date: 2025/09/11
Reference Number: MOT250904-14
Job Title Administrator: Service Advisor (Non – Technical) – Mercedes-Benz Sandton
Branch/Department: Mercedes-Benz Sandton
Job Type Classification: Permanent
Location – Town / City: Johannesburg
Location – Province/Area: Gauteng
Location – Country: South Africa

Job Description

Coordinating workflow in the service department, between service advisors, foreman and customers
Updating service customers on all service bookings and progress timeously
Being a team player, to be able to work all respective stakeholders
Ensure workshop opening and closing daily and timeously
Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
Ensuring job cards are signed & compliant as per MBSA requirements
Assisting and timeously advising Technicians on quotes
Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
Follow up on parts ordered to workshop within a 5-day turnaround time as per MBSA requirements
Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
Ensure that all vehicles are test driven

Position Overview
Mercedes-Benz Bryanston currently holds a vacancy for a Service Advisor reporting to the Service Manager. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Specific Role Responsibilities
Customer Service:

Responsible for the maintenance of customer service to agreed standards
Ensure proper diagnosis in line with customers symptom descriptions
Responsible for the pre-costing and invoicing of vehicles before collections by customer
Responsible for continuous feedback with customers on progress and delays
Responsible for follow up on customer enquiries and complaints
Administration:

Ensure effective daily planning
Responsible for the pre-writing of job cards
Responsible for the recording of non-warranty claims
Responsible for the management of WIP (Work In Progress)
Monitoring and control of cash outstanding
Qualifications and Experience
Education & experience:

• Minimum Grade 12
• Computer Literate (preferably experience in the use of Kerridge)
• 2-3 years’ experience in the same or similar position.
• Preferably Mercedes-benz certified Service Advisor
• Knowledge of motor industry preferable

Mercedes-Benz Sandton, is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.

Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

Skills and Personal Attributes
Skills & personal attributes:

• Self-driven and resilient
• Integrity
• Team Work
• Interpersonal skills (emotional maturity / cross functional collaboration)
• Ability to cope with pressure
• Follow through skills