Branch Delivery Sales and Service Team Leader

About this role

FNB, part of FirstRand, is looking for a team leader for its Points of Presence (POP) branch team in Pretoria. You will lead the sales and service team, help them meet targets and keep customer service and compliance standards high.

What you’ll do

• Lead and coach the branch sales and service team so they meet and beat agreed targets.
• Drive sales across products and campaigns, and grow the active customer base in the branch.
• Make sure customers get strong service and accurate, compliant product advice.
• Study customer insights and business data to find ways to improve sales and service.
• Report regularly on service delivery, customer targets and SLA performance.
• Manage team performance, development plans, recognition, retention and HR processes in line with company policy.
• Make sure the team follows statutory, policy and governance rules, and help close audit findings.
• Identify and manage risks in your area, and train your team on compliance and risk.

What you need

• Grade 12 or NQF Level 4 (minimum).
• 1 to 3 years of experience in sales, management and/or supervision (supervisory experience is preferred).
• Advantageous: NQF Level 5 certificate in Banking, Business Management or a related field.
• Proven leadership in a sales and service branch environment.
• A record of hitting sales, service and customer experience targets.
• A solid understanding of compliance, risk and governance in financial services.
• Experience coaching, developing and managing team performance.
• The ability to analyse data and turn insights into practical action.

Is this job for you?

This role suits someone who enjoys leading people and cares about customer service. You should be results driven, comfortable with data, and calm under pressure in a fast-paced branch. If you are ethical, disciplined and keen to build a high-performing team, this could be a good next step.

Tips before you apply

• Have your matric certificate or NQF Level 4 proof ready, along with any banking or business certificates you hold.
• On your CV, list your sales and team results in numbers, such as targets met and team size.
• Give clear examples of coaching a team member or handling a compliance issue, using the STAR method (situation, task, action, result).