Universal Advisor

About this role

FNB, part of FirstRand, is hiring a Universal Advisor for its Points of Presence (POP) team in Port Shepstone. The role is based in a branch and focuses on helping walk-in and existing customers with banking needs in a busy service environment.

What you’ll do

• Greet and help customers in a friendly, professional way, in line with FNB’s promise of helping customers at every step.
• Find out what customers need and offer suitable banking products and solutions, including cross-selling where it fits.
• Show customers which banking channels suit them best, and help them move to eChannels and self-service platforms.
• Meet transaction and service benchmarks while keeping service quality high.
• Manage leads, referrals and customer follow-ups within the agreed turnaround times.
• Keep accurate customer records and follow FAIS, FICA, Treating Customers Fairly (TCF) principles and FNB governance.

What you need

• Minimum: Grade 12 or NQF Level 4.
• Advantageous: NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
• 1 to 3 years of experience in customer-facing work, service delivery or client support in financial services.
• A sound understanding of FAIS, TCF principles and regulatory compliance.
• A track record of meeting sales, service and customer experience targets.
• You must not be an unrehabilitated insolvent.

Is this job for you?

This role suits someone who enjoys helping people and solving problems. You should be comfortable selling through needs, working at a fast pace and keeping compliance in mind. If you work well both alone and in a team, this could be a good fit.

Tips before you apply

• Have your matric certificate or NQF Level 4 proof ready, along with any banking or customer service certificates.
• On your CV, give clear examples of customer-facing work, including the targets you met and how you handled difficult customers.
• Show your knowledge of FAIS or TCF in plain words, and mention any compliance or record-keeping work you have done.

FNB’s appointments follow the FirstRand Group Employment Equity Plan. Candidates may voluntarily disclose disability information, which is kept confidential unless the law requires otherwise.

Applications close on 23 October 2026. Do not wait until the last day to apply.