Branch Manager (Channel Manager: Sales and Service)

About this role

Absa, one of South Africa’s long-standing banks, is recruiting a Branch Manager for its Lydenburg operation. The role is now called Channel Manager: Sales and Service at Absa. You will lead a branch and several service points in a market the bank sees as strategically important.

What you’ll do

• Lead the day-to-day running of the branch and its service points, with clear responsibility for people, processes and results.
• Grow sales and improve service across the sales and service outlets you oversee.
• Oversee the DHA and MVNO functions, making sure identity verification and ID smart card issuing run efficiently.
• Keep civic services compliant and operationally sound.
• Manage the branch P&L where it applies, and meet growth, profit and productivity targets.
• Own branch risk, conduct and regulatory compliance, including audits, governance forums and TCF adherence.
• Build a leadership pipeline, lead senior branch managers and drive digital adoption and transformation.

What you need

• A bachelor’s degree or advanced diploma in Banking, or in Business Administration.
• Experience leading a customer-facing sales and service operation. The advert asks for an experienced leader.
• A commercial mindset, with a record of delivering business results.
• Strong people leadership skills, including building high-performing teams and successors.
• Knowledge of regulated financial services and how to keep a branch compliant.
• Comfort with technology and digital tools that improve efficiency.

Is this job for you?

This role suits a commercially minded banking leader who enjoys fast-paced, regulated environments. You should enjoy developing people, building client relationships and taking full ownership of a business area.

Tips before you apply

• Have your degree or diploma certificates and a current CV ready to upload.
• Show your results with numbers, such as sales growth, targets met or teams you have led.
• Give clear examples of compliance, audit or risk work you have managed in a regulated environment.

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