Call Centre Agent

Closing Date: 2026/05/22
Reference Number: PRE260512-5
Job Title Call Centre Agent
Department Sales
Site 359 – BRB Vereeniging
Job Type Classification Permanent
Location – Country South Africa
Location – Town / City Vereeniging
Location – Province Gauteng

Job Description
Main Purpose

The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.
Key Responsibilities

Excellent customer: Always maintain relations and have a professional attitude. Ensure excellent and professional customer service – first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing and bulk buying sale.
Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
Operating guidelines: Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
Maintenance functions: Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
Cross train: into other areas of the departments including HPC and Milling respectively but not limited to free stock orders.
Verification Process: Responsible for order entry and verification against customer order.
Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently
Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes

Qualification Requirements
Education: Matric Certificate. Relevant sales qualification will be advantageous.
Knowledge: Basic call centre SOP’s knowledge Desirable, understanding of FMCG Manufacturing basic GP 2010-Desirable.
Skills: Proficient in Communication-written, Problem-solving, Numerical ability. Organizational Understanding and Proactive thinking.

Experience Requirements
1-2 years of previous working experience dealing with customers. (Essential)
1-2 years years of work experience in an FMCG environment (Desirable)
1-2 years exposure to the Call Centre/Telesales. (Desirable)
1-2 years of previous experience working on excel. (Desirable)
Skills and Competencies
Assertiveness
Communication skills (written and verbal)
Numerical ability
Problem solving
Legislation-PAYE/UIF, Labour Relations Act
Teamwork
Accountability
Sense of urgency/results orientated
Respect
Computer literacy – Strong Computer skills – fast processing

Working Conditions
Required to work a 6-day week
Required to work weekends and Public Holidays and after hours as and when required