Call Centre Agent Available Career, Apply with Grade 12

EnableSA (Pty) Ltd | Full time

Call Centre Agent – Optimed

Port Elizabeth, South Africa | Posted on 03/26/2024

Information Regarding Employment

Professional Experience Between one and three years in the Medical Industry City of Port Elizabeth State or Province of Eastern Cape
Country : South Africa
Postal Code or Zip Code: 6001

Description of the Job :

Our customer is looking for a Call Center Agent with several years of experience to join their team in Port Elizabeth.

In order to address consumer inquiries, concerns, and requests, it is necessary to immediately and properly respond to incoming calls when they are received.

Will be responsible for making outbound calls in order to follow up on client issues, offer updates, and collect feedback when necessary.

Identify client requirements and concerns, actively listen to their difficulties and provide suitable solutions and support.

· Ensure that the database or customer relationship management system contains accurate information, inquiries, and interactions pertaining to customers.

· Maintain detailed documentation of customer contacts, including notes, actions performed, and follow-up required.

To acquire a thorough comprehension of the company’s products, services, policies, and operations, it is essential to have a comprehensive grasp.

It is important to remain up-to-date on the features, promotions, and upgrades of the product or service in order to successfully resolve any requests or issues raised by customers.

You should ensure that you adhere to quality standards and performance indicators, such as the amount of time it takes to handle calls, the ratings of customer happiness, and the resolution rates.

Requirements :

Minimum of Matric
With a minimum of one to two years of experience working in a call center.
The presence of a sales background or qualification will be considered advantageous.

Capable of utilizing computer operating systems with proficiency,
The individual possesses exceptional communication skills, both in written and verbal forms.

Click Here to Apply for Post

Be the first to reply

Leave a Reply

Your email address will not be published. Required fields are marked *