Channel Manager: Sales & Service (FAIS)

About this role

Absa is looking for a Channel Manager to lead a branch in Bothaville, Free State. The job is about running branch operations, growing sales and keeping service and compliance on track across the branch and its service points.

What you’ll do

• Lead the branch and its service points, taking responsibility for people, processes and results.
• Drive sales growth and service quality across several service points, with a strong focus on commercial targets.
• Oversee home affairs and civic services, including identity verification and ID smart card issuing.
• Manage the branch’s risk, conduct and regulatory compliance, including audits and governance forums.
• Lead senior branch managers and build a pipeline of future leaders and succession plans.
• Manage the branch’s profit and loss where applicable, and make sure productivity and profit targets are met.
• Build relationships with key clients, community groups and partners, and represent the bank locally.

What you need

• A Bachelor’s Degree or Advanced Diploma in Banking, or in Business Administration.
• Leadership experience in a branch or a similar commercial environment. The advert does not state a number of years.
• Knowledge of banking compliance, including FAIS requirements and treating customers fairly (TCF).
• Strong people leadership skills and a track record of building high-performing teams.
• Comfort using technology and digital tools to improve efficiency.

Is this job for you?

This role suits an experienced banking leader who enjoys running a busy branch. You should be comfortable with targets, compliance and developing people. If you have led a team and can balance sales with strong controls, this could be a good fit.

Tips before you apply

• Have your degree or diploma certificates and a current CV ready. Check the advert for any further documents you may need to upload.
• Show your results in numbers, such as sales growth, team size, audit outcomes or branch targets you have met.
• Give clear examples of how you have led teams and managed compliance, especially in a branch or sales setting.