Client Services Representative

About this role

Caxton & CTP Publishers and Printers Limited is hiring a Client Services Representative in Cape Town. The Client Services team looks after clients from order to production, and this role is the day-to-day link between them, suppliers and the internal teams.

What you’ll do

• Process client orders accurately and quickly on the MIS Order Management System.
• Keep in touch with internal and external clients about their jobs.
• Work with suppliers on order and delivery matters.
• Answer order and production questions from clients in a professional way.
• Report to the Client Service Manager you are assigned to.
• Follow health and safety rules at all times.
• Take part in the training programmes set for the role.

What you need

• Grade 12 (matric).
• At least 3 to 5 years of experience in the printing industry (mandatory).
• Fluent English, with strong spoken and written communication.
• Strong computer skills, especially Microsoft Office (mandatory).
• Good organisation, problem-solving and multitasking skills.
• High attention to detail and accuracy.
• Able to follow procedures closely and stay calm under pressure.
• Able to work to deadlines, and to work both in a team and alone.
• Reliable and punctual.
• A confident, friendly and well-presented manner.
• A Code 8 driver’s licence (advantageous).

Is this job for you?

This role suits someone who already knows the printing trade and enjoys client-facing work. If you like keeping orders on track, solving problems and working to tight deadlines, you could be a good fit.

Tips before you apply

• Have your matric certificate and proof of your printing experience ready, including employer names and dates.
• Show your Microsoft Office skills on your CV by naming the programmes you use and what you did with them.
• Give a short example of a time you handled a difficult client or an urgent order, and how you kept it on track.