Coffee Shop Supervisor

About this role

Empact Group is looking for a Coffee Shop Supervisor in East London, Eastern Cape. You will oversee the daily running of a coffee shop and lead the front of house team, keeping service, quality and presentation at a high standard.

What you’ll do

• Run the day-to-day operations of the coffee shop and track its overall performance.
• Lead, schedule and develop front of house staff, and manage their performance.
• Make sure every customer gets a warm and excellent experience.
• Deal with customer enquiries, feedback and complaints quickly and professionally.
• Keep an eye on stock levels and help with inventory control.
• Keep food safety, hygiene and compliance standards in place, and look after the shop’s presentation and cleanliness.
• Help grow sales and support targets for finances and operations.

What you need

• At least 3 years of experience in a supervisory or management role in a coffee shop, café, restaurant, hospitality or retail food environment.
• Experience running front of house operations, customer service and team leadership.
• Computer literacy, including experience with POS and reporting systems.
• Knowledge of South African hospitality and food service regulations.
• Strong people management and operational skills.
• Commercial awareness, with the ability to manage sales, costs and profitability.
• Strong communication skills, both verbal and written.
• Good problem-solving, planning and organisation skills.
• Advantageous: A relevant tertiary qualification in Hospitality Management, Catering Management, Hotel Management or a related field.
• Advantageous: Experience with events, functions or high-volume service.

Is this job for you?

This role suits an experienced supervisor who enjoys hands-on work and leading a busy team. You should be comfortable handling multiple priorities in a fast-paced setting and keeping both customers and staff happy.

Tips before you apply

• Have your CV, certified copies of your qualifications and written references from past supervisors ready.
• Show your 3 years of supervisory experience clearly. Name the type of venue, your team size and your main results, such as sales or service improvements.
• Give examples of how you handled customer complaints, managed stock or used POS and reporting systems.

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