Collections Agent

About this role

Virgin Active South Africa is looking for a Collections Agent in Cape Town. The role helps recover unpaid membership fees quickly, while keeping members connected to the Virgin Active community.

What you’ll do

• Contact members with overdue accounts by phone or in writing.
• Collect arrears using the company’s in-house collections method.
• Keep members on board by treating them with care and respect.
• Answer member questions and handle complaints in a professional, efficient way that meets quality standards.
• Make sure every interaction matches the company culture and values.
• Work with other department leaders to meet business targets.

What you need

• Matric or an equivalent qualification.
• Up to 3 years’ experience as a collections agent, collections representative or in a similar sales role.
• A track record of meeting collections targets, preferably over the phone.
• Strong negotiation skills, with the ability to resolve issues and calm down complaints.
• Ability to speak, read and understand English.
• Excellent communication and interpersonal skills.
• Resilience when customers say no.
• Ability to multitask, moving between several systems and switching from phone to email often.
• A polite, caring manner without losing confidence.
• Customer-focused mindset, with empathy and the ability to build rapport.
• Good influencing skills and the ability to handle objections.
• Ability to work on your own and be a good team player.
• Advantageous: good knowledge of computer programs such as CRM software, and telephone systems.

Is this job for you?

This job suits someone who enjoys talking to people and can stay calm and firm when a payment is overdue. If you have matric, some collections or sales experience, and you like helping people find a solution, this role could be a good fit.

Tips before you apply

• Have your matric certificate and a current CV ready, along with details of any previous collections or sales work.
• Show your results in numbers, such as targets met or accounts recovered, if you have them.
• Give a clear example of a difficult call or complaint you handled, and what you did to resolve it.

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