Contact Centre Sales Agent

About this role

Virgin Active South Africa is looking for a Contact Centre Sales Agent based in Cape Town. The job is to sell club memberships to prospective members, in line with the sales strategy, and to help the business reach its goals.

What you’ll do

• Call prospects who have come through centrally generated leads, and also follow up on leads you find yourself.
• Book appointments, manage show ratios, ask for referrals and turn enquiries into sales.
• Find out what each prospect needs, then explain how the club can meet those needs.
• Learn the markets and member profiles of the different clubs so you can share the right message.
• Track potential members with a manual process and keep your admin and Dynamics records accurate.
• Help with extra tasks such as mystery calls, confirmation calls, live chat and social media queries.
• Work some weekends and public holidays to meet your monthly targets.

What you need

• Matric or an equivalent qualification.
• Up to 3 years of experience as a sales or retentions representative, or in a similar sales role.
• A record of meeting sales targets, preferably over the phone.
• Strong negotiation and persuasion skills, and the ability to solve problems and handle complaints.
• You must be able to speak, read and understand English.
• Good communication and people skills.
• Resilience when customers say no.
• Good computer skills in Word, Excel and Outlook. You must write clear emails with correct grammar and spelling.
• The ability to multitask across several systems and channels, from calls to written messages.
• Advantageous: an adaptable, curious and self-driven attitude, and the ability to work independently.

Is this job for you?

This role suits someone who enjoys talking to people and persuading them. You should be motivated by targets, bounce back quickly after rejection and be happy to work flexible hours, including weekends and public holidays. If you like a fast-paced team and taking ownership of your decisions, this could be a good fit.

Tips before you apply

• Have your matric certificate and a current CV ready. Add any sales figures or targets you have met.
• Show your phone sales results with clear numbers, such as targets hit or calls handled per month.
• Write your cover letter or application in clear, error-free English, as written communication is part of the job.