Community Advisor (DHA)

About this role

FirstRand, through FNB, is recruiting a Community Advisor for its Points of Presence (POP) in Cape Town. The role is part of a Department of Home Affairs initiative and is offered as a 12-month fixed-term contract on a part-time basis.

What you’ll do

• Help customers with their banking needs and point them to the right product or service channel.
• Guide customers to digital and self-service options, including eChannels.
• Explain processes and requirements in simple, clear language.
• Analyse customer information and suggest suitable solutions.
• Meet sales targets by offering integrated financial solutions that fit each customer.
• Follow bank policies, processes and service standards on every transaction.

What you need

• Minimum: Grade 12 / NQF Level 4.
• Advantageous: NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
• Experience: 1 to 3 years in a customer-facing role, service delivery or client support in financial services.
• Good communication and relationship-building skills.
• Attention to detail and a high level of accuracy.
• Good organising, planning and time-management skills.
• Confidence in helping customers use digital and self-service tools.

Is this job for you?

This job suits someone who enjoys helping people and explaining things clearly. You should be comfortable working with rules, following set processes, and spotting sales chances without pushing customers. If you like a results-driven, customer-first environment, this role may be a good fit.

Tips before you apply

• Have your certificates and ID ready, including your Grade 12 certificate or NQF Level 5 proof if you have it.
• Use your CV to show your 1 to 3 years of customer-facing work. Include examples of handling queries or resolving complaints.
• Describe a time you explained a process to someone in simple terms. This matches what the role asks for.

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