FNB Community Advisor

About this role

FNB is looking for a Community Advisor for its Points of Presence team in Durban. You will be the first point of contact for customers at an FNB branch. The role is a 12-month hourly rate contract.

What you’ll do

• Serve customers quickly and politely, and make sure you understand what they need.
• Process customer requests accurately and on time.
• Help customers move from counter transactions to self-service and digital channels.
• Look for chances to grow the customer base and offer other FNB products that suit each customer.
• Check and verify transactions every day so new business applications are closed within the set timelines.
• Keep accurate sales and service records and reports for management.
• Follow FNB’s Golden Rules, governance requirements and audit rules at all times.

What you need

• Minimum: Grade 12 or NQF Level 4.
• Advantageous: NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
• 1 to 3 years of experience in a customer-facing role, service delivery or client support in financial services.
• Good communication skills and the ability to build relationships with many different customers.
• Confidence in guiding customers to digital and self-service options.
• Strong accuracy, discipline and attention to process.
• Good organising, planning and time-management skills.

Is this job for you?

This role suits someone who enjoys helping people and who likes working to targets. You should be organised, careful with detail and happy working as part of a branch team. If you have some banking or customer service experience and want to grow your career in financial services, this could be a good fit.

Tips before you apply

• Have your Grade 12 certificate or NQF Level 4 proof, and any certificates you hold, ready to upload.
• On your CV, list each customer-facing role with clear examples of how you served customers and met targets.
• Show your accuracy and time management with short examples, such as handling a busy queue or keeping accurate records.

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