Business Segment: Personal & Private Banking
Location: ZA, GP, Roodepoort, 4 Ellis Street
Job Type: Full-time
Job Ref ID: 80381119A-0001
Date Posted: 5/28/2025
Job Description
To monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk Execution frameworks. To gather all monitored information and compile into logical reports and provide analysed feedback to relevant stakeholders with the view to provide trends and insight on how to improve quality and proactively mitigate risks in their environment.
Qualifications
- Completed Matric
- RE (Regulatory Examination)
- NQF 5 FAIS Qualification
Experience
- 5 years’ experience in Personal Lines service or sales/retentions experience. Car & Home and Home Owners Insurance. General Insurance knowledge (Short Term Insurance)
- 2 years’ experience in Quality Assurance
- 2 years supervisory experience
Additional Information
Behavioral Competencies
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Convincing People
- Developing Expertise
Technical Competencies
- Coaching and Mentoring
- Compliance
- Evaluating Risk Management Effectiveness
- Fraud Detection and Management
- Promote Good Governance, Risk & Control
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