Country Road Group Visual Merchandiser

Closing Date: 2026/06/22
Reference Number: WWL260612-6
Title Country Road Group Visual Merchandiser
Job Type Full Time
Business Unit Country Road Group
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Location Description Strand, Somerset Mall and Tygervalley Mall
Minimum Education Level Grade 12 | National Certificate

Job Advert Summary
The Country Road Group Visual Merchandiser is accountable for implementing windows, in-store promotions and store merchandising in line with the visual merchandising direction to maximise sales. Visual Merchandising should follow and reflect the principles that underpin the store image and brand.

Minimum Requirements
Grade 12 or equivalent NQF level
Previous experience in a Visual Merchandise role within Retail
Available and flexible to work different shifts
Degree in Consumer Science would be advantageous
COMPETENCIES (6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database)

Communication

Speaks fluently in team meetings when presenting information.
Writes memos, letters, emails and briefs according to professional standards and organizational procedures.
Is able to compose or respond to communication using a professional tone
Planning and Organising

Develop plans for work to be done by self and others.
Organises and prioritises work for self.
Sets goals and objectives to be achieved within a set time frame.
Detail Orientation

Seeks opportunities to support develop and encourage other team members in order to maintain brand standards
Pays attention to quality standards.
Minimises errors and need for rework.
Ensures work gets done right the first time.
Team Orientation

Contributes to team effectiveness and efficiency by delivering on their role.
Works co-operatively with others.
Supports team members and gives valuable input to discussions or ways of working.
Customer Service Orientation

Greets customers in a warm and genuine manner
Independently engages with customers to establish their needs
Ensures customer questions and requests are addressed.
Makes customers feel important.
Knows customer rights and expected services levels to be delivered to them.
Creative Problem Solving & initiative
Anticipates problems before they arise
Uses initiative to find solutions
Resolves complaints independently
Identifies and implements process improvements where required
Policy & Procedure Knowledge

Adheres to company standards and operational policies and procedures in execution of own tasks.
Product Knowledge

Possesses advanced product knowledge on composition, uses, benefits, etc.
Shares knowledge with others and is consulted by team on product issues.
Keeps up to date on key looks of the season
Selling Skills

Proactively engages and attracts the client into buying the product or service.
Converts potential returns into a sale

Duties and Responsibilities
Visual Merchandising

Merchandise all stores in line with planned promotions and in accordance with VM guidelines taking into account individual store layout and profile
Plan and implement all floor moves in conjunction with relevant management to maximise sale opportunities as well as maintaining brand standards
Ensure that the commercial and visual needs of the business are balanced when implementing merchandising or displays
Ensure that all signage is positioned according to relevant merchandise in accordance with seasons VM guidelines and brand direction to engage customers and help stimulate sales
Ensure styling of mannequins in windows, in-store focal areas and top of shelf displays are in line with VM direction at all times
Fixtures and Fittings
Ensure that all VM resources (i.e. mannequins and signage) are maintained in excellent condition minimising wastage and expense
Control collateral componentry Minimize any workplace risks by adopting correct procedures and report any issues/ concerns to the manager
Ensure all Fixtures are clean and in a workable condition
Ensure correct alignment of fixtures in store according to a signed off floor plan
Customer Service

Build clear and concise communication channels with both WW and CRG management and teams. While providing feedback on in-store promotional activities.
Conduct a walk-through of the store with store management upon completion of floor moves
Provide support to store teams by assisting in their training and development needs in relation to visual merchandising
To make customers shopping experience as easy and effective as possible
To sell products by making it look as appealing as possible

Self-Management

Participate professionally within a team, working towards the achievement of Department and Store budgets & goals
Complying with Woolworths and Country Road Group policies & procedures
Participation in out of normal hour’s activities due to operational requirements
Participation in team meetings and training. Share opinions, knowledge and experiences with others
Be responsive to constructive feedback and use to develop VM skills and abilities

Stock Management
Weekly visit to the stockroom to ensure efficiently product is available for launches
Launch newness according to availability
Effective communication with stockroom regarding launch
Liaise with Management regarding best/slow sellers and react with merchandising to maximise sales
Correct product placement as per VM Detailed floor plan of sale setup / New product drops