Customer Service Manager

About this role

Pick n Pay is looking for a Customer Service Manager for a store in the Western Cape. You will oversee how customers are served day to day and make sure the store meets its hygiene and operating standards.

What you’ll do

• Lead by example and deliver strong customer service every day.
• Handle customer queries and complaints quickly and carefully.
• Collect and review feedback from customers and staff, then use it to improve service.
• Check that store operating procedures are followed, run regular audits and fix any gaps.
• Keep the store clean, safe and well presented.
• Run customer service training that builds confidence and matches store procedures.
• Manage admin tasks on time and lead small projects, including project plans and timelines.
• Lead local community responsibility initiatives and share store news, including for the local newsletter.

What you need

• Matric (Grade 12).
• A valid driver’s licence.
• 2 to 3 years of frontline, face-to-face customer service experience.
• Willingness to transfer between stores in the region when needed.
• Strong organisation and coordination skills.
• High attention to detail and accuracy.
• Good communication, teamwork and people management skills.
• A proactive, solutions-focused approach and a real passion for customer satisfaction.
• Ability to adapt in a fast-paced retail setting and handle several priorities at once.
• Proficiency in MS Office, including Excel, PowerPoint and Outlook.

Is this job for you?

This role suits someone who enjoys working with people and keeping a busy store running well. You should be comfortable leading a team, planning your own work and taking ownership of results.

Tips before you apply

• Have your matric certificate, driver’s licence and a current CV ready to upload.
• Give concrete examples from your frontline customer service work, such as how you handled complaints or improved service.
• Show your Excel, PowerPoint and Outlook skills with specific tasks you have completed, such as reports or presentations.

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