General Manager Operations

About this role

Bidvest Prestige is looking for a General Manager Operations to based in Gqeberha, Eastern Cape. The role leads day-to-day operations, with a focus on meeting profit targets and keeping service level agreements (SLAs) on track.

What you’ll do

• Plan, organise and lead the business to hit profit targets while meeting every SLA.
• Build the strategic plan, including budgets, performance measures and resource allocation.
• Set the standards for procurement, production, field and technical services, and work with corporate teams.
• Assign responsibilities, monitor results and give feedback to your team.
• Recruit, train and coach staff, and grow the managers who report to you.
• Handle staff relations and workplace conflict in line with company policy, and keep the company’s image strong with customers and the community.

What you need

• NQF Level 7 qualification: a degree or advanced diploma.
• Matric (Senior Certificate).
• A valid South African driver’s licence.
• 5 years of relevant managerial experience in the services industry.
• Experience in operations, customer relationship management (CRM) and financial management.
• Intermediate skills in MS Word, Excel, PowerPoint, Project and Outlook.
• Knowledge of the OHS Act, ISO 9001 quality management and risk management systems.
• Strong written and oral communication, negotiation and analytical skills.

Is this job for you?

This role suits an experienced manager who can lead people, plan for growth and take ownership of results. You should be comfortable under pressure, able to make decisions quickly and skilled at building relationships with clients and teams.

Tips before you apply

• Have your degree or diploma, matric certificate and driver’s licence copies ready to upload.
• Show your 5 years of managerial experience clearly on your CV, with the size of teams and budgets you managed.
• Give examples of SLA results, cost savings or profit improvements you delivered, with numbers where you can.

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