Instructional Designer

About this role

Discovery is hiring an Instructional Designer for its Discovery Connect team. The role is based at Discovery’s office at 1 Discovery Place in Sandton. You will create learning solutions that close skills gaps and help employees do their work better.

What you’ll do

• Design and produce engaging training content across several platforms.
• Build training simulators that help learners practise navigating systems.
• Focus mainly on closing the training gaps within Discovery Connect.
• Facilitate training or train the trainers, depending on business needs.
• Keep training content up to date on an ongoing basis.
• Coordinate training needs with internal and external providers each month, book training rooms and make sure everything needed is in place.
• Measure how well content works using analytics tools, then adjust your approach based on the results. You will also report on all training each month.

What you need

• Matric.
• Advanced MS Office skills.
• Experience with learning management systems.
• Experience building simulators for training purposes (required).
• Understanding of learning and development principles, instructional design, digital content development and training coordination.
• Understanding of AI-enabled learning solutions.
• Excellent verbal and written communication skills, strong time management and organisation skills.
• An education and training practitioner qualification (ETDP), preferably in design and development (advantageous).
• Experience creating training solutions with AI (advantageous).
• Instructional design experience in financial services or insurance (advantageous).
• Financial industry or call centre training experience (advantageous).
• Knowledge of contact centre operations and the financial services environment (advantageous).

Is this job for you?

This role suits a creative, organised person who enjoys building training that people actually use. You should be comfortable with technology, able to explain ideas clearly, and keen to work in a fast-paced team. Experience building training simulators is essential.

Tips before you apply

• Have your Matric certificate and any ETDP or other training certificates ready to upload.
• On your CV, list the simulators, e-learning or training content you have built, with the tools you used.
• Show your experience with learning management systems and analytics by giving clear examples of results you measured.