Mustek Limited

Midrand, Gauteng

Permanent

Closing Date 23 June 2026

Job Description

JOB GRADE: B4

JOB PURPOSE
The Internal Sales position at Mecer Inter-Ed is responsible for supporting revenue growth through proactive client engagement, lead follow-up, quotation management, order processing, and ongoing customer relationship management. This role serves as a vital link between the customer and the business, ensuring that enquiries are handled professionally, opportunities are converted into sales, and service delivery is efficient and customer-focused. The position contributes directly to sales performance, customer retention, and overall business growth.

MAIN DUTIESSales Generation

Proactively identify and pursue sales opportunities through inbound and outbound customer engagement. Follow up on leads, enquiries, and quotations to convert opportunities into sales.

Client Communication
Act as a key point of contact for clients, providing timely and accurate responses to enquiries relating to products, pricing, stock availability, quotations, and order status.

Quotation and Order Processing
Prepare accurate quotations in line with approved pricing and product information. Process customer orders efficiently and ensure all required supporting documentation is completed correctly.

Customer Relationship Management
Build, maintain, and strengthen relationships with existing and prospective clients to drive repeat business, improve customer satisfaction, and support long-term loyalty.

Sales Support and Coordination
Work closely with external sales representatives and internal departments, including finance, logistics, procurement, and administration, to ensure seamless service delivery and customer satisfaction.

CRM and Data Management
Capture, update, and maintain accurate client information, sales activities, quotations, and opportunities in the CRM system and related business systems.
Pipeline Management and Follow-Up
Monitor outstanding quotations, pending deals, and open sales opportunities. Conduct regular follow-up with clients to maintain momentum in the sales pipeline and improve conversion rates.

Product and Market Knowledge
Maintain sound knowledge of Mecer Inter-Ed’s products and services to effectively communicate features, benefits, and suitable solutions to customers. Remain informed on customer needs and market trends relevant to the business.

Problem Resolution
Address and resolve customer queries, concerns, and sales-related issues promptly and professionally, escalating matters where necessary to ensure resolution.

Reporting
Prepare accurate and timely reports on sales activity, quotations, conversions, customer interactions, and pipeline status as required by management.

Professional Development
Continuously improve product knowledge, sales capability, and systems understanding through ongoing learning and development initiatives.

Compliance and Quality Assurance
Ensure that all activities are performed in accordance with company policies, procedures, quality standards, and applicable regulatory requirements.

AD HOC DUTIES
Carry out various sales-related and administrative duties, beyond those listed above, as may reasonably be required from time to time

QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications and Experience:

• Grade 12 / Matric.
• A qualification in Sales, Marketing, Business Administration, or a related field will be advantageous.
• Minimum of 1–2 years’ experience in an internal sales, customer service, sales support, or similar role.
• Experience working with CRM systems, sales software, quotation systems, and order processing systems.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience with accounting, ERP, or related business systems will be advantageous.

Knowledge

• Understanding of internal sales processes and customer service principles.
• Knowledge of quotation preparation, order processing, and sales administration.
• Familiarity with customer relationship management systems and sales tracking tools.
• Sound understanding of sales support functions and their contribution to revenue generation.
• Basic knowledge of market trends, customer needs, and competitor activity relevant to the business.
• Knowledge of business administration, record-keeping, and reporting practices.