LDC Account Manager - Public Sector Sales

About this role

MTN is looking for a contract Account Manager to work on public sector sales from Gqeberha, Eastern Cape. The contract runs for six months. You will support the Sales Manager in carrying out operational and promotional plans for a set of accounts.

What you’ll do

• Help plan and grow revenue across your portfolio of accounts, and spot new business opportunities by watching competitor activity.
• Look after commercial relationships, including the terms of agreements and the obligations that follow once a deal is signed.
• Manage one or more accounts in line with regional strategy, and deal with escalated customer issues.
• Help with forecasting acquisition, retention and stock numbers, and prepare regular account performance reports.
• Work with internal teams such as billing and supply chain to meet service level agreements (SLAs) for your accounts.
• Build strong relationships with stakeholders, make sure customer queries are resolved on time, and give feedback on competitor threats and product needs.

What you need

• Essential: A minimum 3-year degree or diploma in Commerce (Sales, Financial, Marketing or Communication), or a related field.
• Essential: At least 3 years of experience in the telecoms industry.
• Essential: Account management experience, ideally in a fast-moving industry.
• Essential: At least 3 years of experience in a specialist area, including supervising others.
• Essential: Experience working in a medium-sized organisation.
• Advantageous: ICT experience in GSM.
• Useful training: Products and services, telecommunications, GSM technology, contract management and business-related courses.
• Strong planning, negotiation, presentation and problem-solving skills, and good computer skills.

Is this job for you?

This role suits an experienced telecoms professional who enjoys account management and working to targets. You should be comfortable with fast change, pressure and deadlines. You should also be happy to lead and support a team while keeping customers at the centre of your work.

Tips before you apply

• Have your degree or diploma certificate and proof of your telecoms experience ready to upload.
• Show your account management results on your CV, such as revenue growth, retention or customer satisfaction, with figures where you can.
• Give clear examples of supervising others and working with several teams, so the 3-year requirement is easy to see.