Medical Receptionist and Patient Coordinator

About this role

Hire Resolve is recruiting for a growing medical practice in Johannesburg that specialises in reconstructive and aesthetic care. This full-time role is the first point of contact for patients, both local and from abroad, and is about making every visit feel calm and professional.

What you’ll do

• Welcome patients in person and on the phone, and keep the front desk running smoothly.
• Manage appointment bookings and digital calendars.
• Communicate with patients clearly, including through WhatsApp Business.
• Handle general administration and keep electronic files accurate and up to date.
• Support the financial admin side of patient accounts.
• Coordinate surgical bookings and the details that come with them.
• Treat patient information with discretion at all times.

What you need

• Matric or an equivalent qualification.
• A completed, recognised tertiary diploma or degree. You must be able to verify it.
• At least 2 years of experience in a client-facing administrative or reception role.
• Excellent written and spoken English, with strong grammar and spelling.
• Professional telephone manner and strong interpersonal skills.
• Strong computer skills, including Microsoft Office, email, digital calendars, electronic filing and WhatsApp Business.
• Good organisation and attention to detail. You must be able to work on your own.
• Reliable, punctual and able to use your own initiative.

Is this job for you?

This role suits a polished, organised person who enjoys looking after people. If you have front-desk experience in a professional setting and you are comfortable handling sensitive information, this could be a good fit.

Tips before you apply

• Have certified copies of your matric certificate and your diploma or degree ready, as the employer will verify them.
• Put your client-facing reception experience first on your CV, with the number of years and the systems you have used.
• Give a clear example of how you have handled a difficult patient or client call, or a busy schedule, to show your skills.

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