Moto Health Service Consultant x2

Closing Date: 2026/02/12
Reference Number: MMH260202-1
Job Title Moto Health Service Consultant x2
Position Type Permanent
Role Family Client Services
Cluster Momentum Health
Remote Opportunity None of the time
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town / City Durban, Cornubia

Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group.The group enables business and people from all walks of life to achieve their financial goals andl ife aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
Provide an effective and efficient service to clients by receiving, evaluating and responding to telephonic/electronic/walk in enquiries timeously.

Requirements
Matric.
Relevant tertiary qualification would be an advantage
2 – 3 years of client service experience
Good understanding of the industry would be an advantage
Knowledge of MOTO Health/Momentum Medical Scheme product/s would be an advantage
Knowledge of Oracle System 1 would be an advantage

Duties & Responsibilities

Identifying risks to the company and escalate accordingly.
Engaging in effective communication and delivery according to Service Level Agreements.
Maintaining a consistent service delivery to ensure client retention and satisfaction.
Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries.
Ensuring Service Level Agreements are met and exceeded at all times
Providing first time resolution on queries of a complex nature
Dealing promptly with client requests in a competent, efficient and professional manner
Driving and supporting effective teamwork within the department
Engaging in appropriate training interventions to promote own professional development
Ensuring to demonstrate the company’s values on a daily basis
Recording of all queries and interactions with customers onto the workflow system
To ensure the required turnaround time is met
To ensure that all correspondence sent out is of the highest quality

Competencies
A strong understanding of the medical aid and short term insurance industry will be advantageous
Take ownership of all queries and ensure that they are resolved timeously ,effectively and professionally
Complete documentation as per departmental guidelines in order to meet client needs
Utilise IT systems effectively, to ensure accuracy of documentation
Adhere to organisational best practice and legislative requirements
Adhere to policies and procedures and take corrective action where necessary
Ensure all risks are mitigated and escalated where necessary
Ability provide quality written feedback to clients on queries raised via email, fax or post